Crystal Greer
Chester,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Multi-Team Leader
H&R Block, Inc.
09.2017 - Current
- Managed appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Collaborative service environment. Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored and guided employees to foster proper completion of assigned duties.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Built strong relationships with customers through positive attitude and attentive response.
- Molded team and embraced change to adapt within dynamic market.
- Effectively led team members of 50+ while providing exceptional customer service.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.-Most recent increased office target by 35%.
Pre-Season Manager
H&R Block, Inc.
07.2021 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Managed team of 50 employees, overseeing hiring, training, and professional growth of employees.
Vice President/Owner
Greer Construction, Inc.
07.2008 - 07.2018
- Created budgets and forecasts to meet regular accounting deadlines.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Facilitated over $400,000 in annual business for 10+ years
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA05.2024
Associate of Science - Business
Virginia Highlands Community College
Abingdon, VA05.2012
Certificate - Supervision
Virginia Highlands Community College
Abingdon, VA05.2012
Associate of Science - Accounting
Virginia Highlands Community College
Abingdon, VA06.2011
Skills
- Workflow Optimization
- Critical Thinking
- Dependable and Responsible
- Operations management
- Coaching and mentoring
- Staff Management
- Policies and procedures
- Performance Assessment
- Problem Anticipation and Resolution
- Effective Leader
- Problem-Solver
- Employee scheduling
- Teamwork and Collaboration
- Relationship-Building Skills
- Excellent Customer Relations
- Friendly, Positive Attitude
Timeline
Pre-Season Manager
H&R Block, Inc.
07.2021 - Current
Multi-Team Leader
H&R Block, Inc.
09.2017 - Current
Vice President/Owner
Greer Construction, Inc.
07.2008 - 07.2018
Bachelor of Science - Business Administration
Liberty University
Associate of Science - Business
Virginia Highlands Community College
Certificate - Supervision
Virginia Highlands Community College
Associate of Science - Accounting
Virginia Highlands Community College
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