Tammy Wilson
Erlanger,KY
Summary
Results-driven Multi Team Leader with extensive experience in tax preparation, quality control, and workflow optimization. Proven ability to enhance team performance and customer satisfaction through effective training and mentorship.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Multi Team Leader
H&r Block
Erlanger, Kentucky
01.2007 - Current
- Directed team in preparing tax returns for diverse clientele, ensuring accuracy and compliance.
- Oversaw quality control of tax return submissions, maintaining high standards of documentation.
- Trained staff on tax preparation software and regulatory requirements to enhance efficiency.
- Coordinated schedules for peak tax season to maximize efficiency.
- Facilitated team meetings to identify workflow inefficiencies and address operational concerns.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies to address team conflicts and improve collaboration among members.
- Conducted regular performance reviews to assess individual team member progress.
- Implemented strategic plans to enhance team performance and productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Education
High School Diploma -
Boone County High School
Florence, KY06-1988
Skills
- Tax preparation
- Tax compliance
- Team training
- Operational oversight
- Workflow optimization
- Data analysis
- Customer relationship management
Certification
- Level 5 Senior Tax Analyst Certified by H&R Block
- Small Business Certified by H&R Block
Timeline
Multi Team Leader
H&r Block
01.2007 - Current
High School Diploma -
Boone County High School