Amy Houser
Zeeland,MI
Summary
Dynamic professional with extensive experience in team leadership and client service optimization. Known for strong problem-solving abilities and effective communication, consistently achieving high standards in both tax preparation and educational settings.
Overview
18
18
years of professional experience
Work History
Multi Team Lead
H & R Block Tax Services
Holland, MI
01.2009 - Current
- Led team in delivering high-quality tax preparation services.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Coordinated schedules to optimize client service during peak seasons.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Resolved client inquiries and issues in a timely manner.
Substitute Teacher, K-Eighth Grade
National Heritage Academy
Holland, MI
01.2009 - 05.2026
- Provided individualized support for students with varying abilities and challenges.
- Facilitated small group instruction to meet the needs of individual learners.
- Implemented differentiated instructional strategies to accommodate diverse learning styles.
- Managed classroom behavior to maintain a positive learning environment.
- Maintained a safe and respectful learning environment for all students.
- Worked as a substitute teacher based on excellent referrals and trusted performance.
- Secured substitute teaching positions through outstanding referrals.
Education
Associate of Arts - Mental Health
Evangel University
Springfield, MO05-1991
Skills
- Tax preparation
- Client service enhancement
- Team leadership
- Tax compliance
- Issue resolution
- Performance management
- Customer relationship management
Timeline
Multi Team Lead
H & R Block Tax Services
01.2009 - Current
Substitute Teacher, K-Eighth Grade
National Heritage Academy
01.2009 - 05.2026
Associate of Arts - Mental Health
Evangel University