Erica Strawder
Sioux City,IA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Multi Team Lead
HR Block
10.2022 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Directed and supervised team of 30+
- Coached team members in techniques necessary to complete job tasks
Case Manager
GEO Reentry Services
07.2019 - 09.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Education
Associate of Applied Science - Human Resources Development
Western Iowa Tech Community College
Sioux City, IA12.2024
Skills
- Task Monitoring
- Job Assignments
- Quality Standards
- Key Performance Indicators (KPI)
- Team Member Motivation
- Team Meetings
- POS Transactions
- Train Employees
Accomplishments
- Supervised team of 30 staff members.
Certification
- Certification Of Tax Associate Training -8 weeks.
Timeline
Multi Team Lead
HR Block
10.2022 - Current
Case Manager
GEO Reentry Services
07.2019 - 09.2022
Associate of Applied Science - Human Resources Development
Western Iowa Tech Community College
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