Alexander Henry
Florissant,MO
Summary
Dynamic professional with a proven track record in customer engagement and service excellence. Skilled in Microsoft Office, I consistently achieved high performance metrics while fostering a positive work environment. Passionate about delivering results and enhancing customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Professional
Chick-fil-A
Florissant, Missouri
09.2025 - Current
- Delivered excellent customer service in a fast-paced food environment.
- Prepared and assembled menu items according to company standards.
- Engaged with customers to enhance their dining experience and address concerns.
Fulfillment Expert
Target
Edwardsville, IL
05.2023 - 09.2025
- Maintain sub- 5% 'item not found' metric
- Ensure 99% of orders are gathered in 1 ½ hour deadline
- Inventory ship-from-store materials for bi-monthly deliveries
Shift Supervisor
Wendy's
Edwardsville, IL
01.2023 - 05.2023
- Succeeded in maintaining 200 second (about 3 and a half minute) drive-through times
- Conducted team meetings defining daily plans for meeting goals
- Supervised and train team members for effective equipment use
- Recorded daily inventory for order placement
Education
Bachelor of Science - Business Administration: Computer Information Systems
Southern Illinois University Edwardsville
05.2025
Skills
- LAN/WAN networking
- TCP/IP protocols
- Microsoft Office Suite
- Data analysis with Excel
- Database management with Access
- Business intelligence with Power BI
- Azure Active Directory
- Cloud computing services
- AWS EC2 security
- System administration
- Database construction and maintenance
- Oracle SQL proficiency
- SPLUNK analytics
- Programming languages: Java and Python
- Linux/UNIX command line
Certification
ICCP (ISA) Certification, Passed, 05/2025
Volunteer Experience
Hughes Who Technology Studio, 06/2022, 2-week program in collaboration with Northwestern University to introduce Python to underserved/at-risk high school students. Daily sessions taught programming fundamentals for students to execute 90 sec musical program.
Personal Information
Willing To Relocate
Timeline
Hospitality Professional
Chick-fil-A
09.2025 - Current
Fulfillment Expert
Target
05.2023 - 09.2025
Shift Supervisor
Wendy's
01.2023 - 05.2023
Bachelor of Science - Business Administration: Computer Information Systems
Southern Illinois University Edwardsville