Alexander Hernandez
Burlington,NC
Summary
A well rounded fluently bilingual in Spanish individual, who possess a creative, intuitive, goal oriented, outgoing and extraordinary work ethic and outstanding personality. Magnificent communication and listening skills, as well as very detail oriented and mathematical inclined, extremely fast learner capable of adapting to new environment.
Overview
3
3
years of professional experience
Work History
Server/Trainer
Olive Garden
Burlington, NC
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Saleperson/Trainer
Sheetz
Burlington, NC
09.2021 - 09.2023
- Conducted regular one-on-one coaching sessions to address individual challenges and foster personal development within the team.
- Evaluated sales team members'' performance, providing constructive feedback for continuous improvement.
- Developed customized training materials, addressing specific needs of the diverse sales force.
- Collaborated with management to formulate goals and objectives for the salesforce, ensuring alignment with company vision.
Education
High School Diploma - Business
Southern High School
Graham, NC06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- High-volume dining
- Food safety understanding
- Food safety practices
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Team Leadership
- Relationship Building
- Transactions and Cash Handling
Timeline
Server/Trainer
Olive Garden
09.2023 - Current
Saleperson/Trainer
Sheetz
09.2021 - 09.2023
High School Diploma - Business
Southern High School