Alexander Holden

Technical Support.

• Recommended necessary devices and hardware that are specified for the work environment.
• Coordinated with IT departments to escalate users' specified needs.
• Provided performance enhancements for PC longevity, including updating the BIOS, drivers, and firmware.
• Setting up efficient workstations.
• Mitigating devices for security requirements.
• Logging and shipping retired equipment.
• Knowledgeable about M365 applications, Teams, Outlook, and OneDrive.

Troubleshooting.

• Replacing hardware components such as system boards, heatsinks, fans, screens, batteries, palm rests, and touchpads.
• Resolving smart card conflicts regarding certificates, PIN reset, and driver repair.
• Application support and product installation.
• Using SCCM to push repairs to clients, and the command prompt to force installs.
• Adept at fixing group policy configurations.
• Removing and adding devices to the domain through Active Directory, SCCM, Workgroups, and Registry Editor.
• Proficient in Wi-Fi and VPN support.
• Capable of resolving a variety of BSOD errors.
• Remediating freezing devices and random shutdowns.