Alexander Hollfelder
Waupun,WI
Summary
Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards.
Overview
13
13
years of professional experience
Work History
Correctional Sergeant
Wisconsin Department of Corrections
08.2023 - 06.2024
- Supervised daily operations, ensuring adherence to safety protocols and departmental policies.
- Trained and mentored junior staff on conflict resolution and inmate management strategies.
- Conducted regular inspections of facilities, identifying security vulnerabilities and implementing corrective actions.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Resolved issues and disputes between inmates professionally and respectfully.
- Handled inmate counts and searches for missing inmates.
- Supervised up to 10 employees and performance of tasks and managed up to 300 offenders.
Correctional Officer
Wisconsin Department of Corrections
02.2019 - 08.2023
- Supervised inmate activities to maintain safety and security within facility.
- Conducted thorough inspections of facilities, identifying potential hazards and ensuring compliance with regulations.
- Managed inmate behavior through effective communication and conflict resolution strategies.
- Trained new staff on procedures, policies, and emergency response techniques to ensure team preparedness.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
BLENDER
UAS LABS
11.2017 - 01.2019
- Operated Blender to create high-quality products in compliance with safety standards.
- Monitored blending processes, ensuring consistency and quality of end products.
- Stored partial containers in correct inventory location.
DELIVERY/ DOOR STAFF
THE BAR
04.2016 - 11.2017
- Conducted ID checks to verify age and prevent underage access to premises.
- Enforced venue policies and regulations to maintain a safe environment.
- Trained new staff on emergency protocols and conflict resolution techniques.
- Managed bar inventory and ensuring efficient stock rotation
- Delivered food orders efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes effectively using GPS technology to optimize delivery times.
BOUNCER
GRANDDADDYS
08.2015 - 07.2016
- Conducted ID checks to verify age and prevent underage access to premises.
- Enforced venue policies and regulations to maintain a safe environment.
- Trained new staff on emergency protocols and conflict resolution techniques.
- Managed bar inventory and ensuring efficient stock rotation
DELIVERY/ DOOR STAFF
THE BAR
09.2014 - 02.2015
- Conducted ID checks to verify age and prevent underage access to premises.
- Enforced venue policies and regulations to maintain a safe environment.
- Trained new staff on emergency protocols and conflict resolution techniques.
- Managed bar inventory and ensuring efficient stock rotation
- Delivered food orders efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated routes effectively using GPS technology to optimize delivery times.
COOK
DENNY'S
06.2014 - 09.2014
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness of kitchen equipment and work areas, ensuring compliance with health regulations.
- Collaborated with team members to streamline food service operations during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
CSR
UHAUL
09.2013 - 07.2014
- Provided support in managing rental equipment logistics, ensuring availability and accuracy for customers.
- Trained new team members on company policies and customer service best practices to enhance service quality.
- Oversaw daily operations of front desk activities, ensuring compliance with company standards and procedures.
DJ/BOUNCER/BARTENDER
MOUNTAIN LANES
09.2011 - 07.2014
- Curated diverse music playlists to enhance customer experience and maintain energetic atmosphere.
- Engaged with patrons to create memorable experiences through personalized song selections and interactions.
- Monitored venue for security breaches and potential disturbances.
- Mediated conflicts among patrons to prevent escalation of disruptive behavior.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
CSR
EASTBAY
09.2012 - 02.2013
- ANSWERED PHONES, PLACED ORDERS
- Managed customer inquiries and resolved issues, enhancing satisfaction levels.
- Facilitated sales transactions, ensuring accuracy and efficiency in processing orders.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Education
High School -
Wausau West High School
Wausau, WI01-2012
Skills
- De-escalation techniques
- Emergency response
- Flexible and adaptable
- Policy enforcement
- Rule enforcement
- Conflict management
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Calm under pressure
Timeline
Correctional Sergeant
Wisconsin Department of Corrections
08.2023 - 06.2024
Correctional Officer
Wisconsin Department of Corrections
02.2019 - 08.2023
BLENDER
UAS LABS
11.2017 - 01.2019
DELIVERY/ DOOR STAFF
THE BAR
04.2016 - 11.2017
BOUNCER
GRANDDADDYS
08.2015 - 07.2016
DELIVERY/ DOOR STAFF
THE BAR
09.2014 - 02.2015
COOK
DENNY'S
06.2014 - 09.2014
CSR
UHAUL
09.2013 - 07.2014
CSR
EASTBAY
09.2012 - 02.2013
DJ/BOUNCER/BARTENDER
MOUNTAIN LANES
09.2011 - 07.2014
High School -
Wausau West High School