ALEXANDER IRMEN
Fargo,ND
Overview
16
16
years of professional experience
Work History
Customer Service Advisor
Concentrix
01.2025 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Provided accurate information regarding products and services, enhancing customer knowledge and experience.
- Managed escalated issues effectively, demonstrating conflict resolution skills and maintaining service quality.
Customer Service Representative
TTEC
10.2020 - 11.2023
- Updated account information to maintain customer records
- Provided primary customer support to customers
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Assisted coworkers on how to handle difficult situations that they were unsure of the solution to while on calls
Night Janitor
Holiday Inn Fargo
Fargo, ND
06.2010 - 03.2020
- Mopped, swept, and vacuumed all the commercial areas of the hotel, including the banquet rooms, bar, basement, hallways, kitchen, lobby, and restaurant
- Assisted guests with any issues they had from late evening to early morning
- Was in charge on nights that our departments supervisor was not present
Education
High School Diploma -
Woodrow Wilson
Fargo, ND 05.2001 -
No Degree -
M State
Moorhead, MN 05.2001 -
Skills
Call center experience
Customer relations
Account updates
Customer focus
Timeline
Customer Service Advisor
Concentrix
01.2025 - Current
Customer Service Representative
TTEC
10.2020 - 11.2023
Night Janitor
Holiday Inn Fargo
06.2010 - 03.2020
No Degree -
M State
05.2001 -
High School Diploma -
Woodrow Wilson
05.2001 -