Alexander Jahns
Kenosha
Summary
I've had success in the past as regional auditor, working with ARX partner shops and helping to coach adjusters, not only in estimatics, but process and shop relations as well. In that role I developed many of the skills I believe this role will require to be successful. I was able to help lower severity in AL and AR year over year in 2022, a year in which most states were sharply rising. My time with the CQ unit has helped me to develop additional organizational skills that will assist in this role.
Overview
10
10
years of professional experience
Work History
Performance Analyst
GEICO
Greenville
01.2023 - Current
- Helped in reinspection and training of PDOD trainees in multiple assign types.
- Worked with both tenured and newer ARX supersivors, assisting with reinspection training and refreshers.
- Audited ARX files in all markets nationwide, gaining insight into what is commonplace in each.
- Assisted the team in organization by developing and maintaining complex excel spreadsheets.
Regional ARX Auditor
GEICO
Birmingham
03.2022 - 12.2022
- Worked with ARX shops in AL and AR to help lower severity and improve relationships.
- Trained new adjusters and helped supervisor coach existing adjusters on estimating, process, and customer service.
- Developed ARX market scorecards that were shared with shops and supervisors each month.
- Met with shop management to resolve conflict and promote cooperation.
Adjuster
GEICO
Greenville
12.2015 - 03.2022
- Experience writing claims in close to a dozen states, though primarily in Wisconsin and South Carolina.
- Participated in ARX 2.0 program since its inception in 2019.
- Participated in numerous pilots and implementations of ARX 2.0 processes.
- Developed a thorough working knowledge of ARX 2.0 processes and intricacies.
Education
Bachelor of Arts - International Studies
Fordham University
Bronxville, NY05-2015
Skills
- Excel use and management
- Data analysis
- Limited SharePoint experience
- Process improvement
- Improving relations with shops
- Experience coaching adjusters and shop writers
Timeline
Performance Analyst
GEICO
01.2023 - Current
Regional ARX Auditor
GEICO
03.2022 - 12.2022
Adjuster
GEICO
12.2015 - 03.2022
Bachelor of Arts - International Studies
Fordham University
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