Alexander Jamerson
Washington,D.C.
Summary
Dynamic communications professional with extensive experience at the World Bank Group, excelling in stakeholder engagement and crisis communication. Proven expertise in risk assessment and incident response, leveraging tools like ServiceNow and JIRA. Adept at training development and process improvement, driving operational readiness and enhancing team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communications Watch Commander
World Bank Group|Crisis 24
Washington, USA
10.2024 - Current
- Support operations through briefing/debriefing, incident tracking, and reporting.
- Coordinate schedules, documentation, and operational communications across teams.
- Assist in emergency response coordination and operational readiness activities.
- Monitored global communication channels for timely information dissemination.
- Coordinated crisis communication efforts across multiple departments and stakeholders.
- Developed communication strategies to enhance stakeholder engagement and awareness.
- Managed content for internal and external communications platforms effectively.
- Collaborated with teams to ensure alignment on key messaging and initiatives.
- Provided training on communication protocols and media engagement best practices.
Senior Information Assurance Analyst
Department of Defense
Chantilly, USA
10.2023 - 08.2024
- Supported information assurance activities through risk assessments and policy documentation.
- Coordinated with stakeholders during cyber incident response and vulnerability awareness activities.
- Assisted in development of security guidance, continuity documentation, and awareness materials.
SOC Analyst
Insight Global / Microsoft
Reston, USA
05.2022 - 10.2023
- Monitored alerts and supported incident triage, escalation, and reporting activities.
- Maintained standard operating procedures to support consistent SOC workflows.
- Generated incident documentation for technical and non‑technical stakeholders.
Systems Integrator
Perspecta
07.2021 - 05.2022
- • Designed secure system architectures, and solved hardware/software integration issues.
• Developed technical specifications and project documentation for large-scale IT initiatives.
• Supported executive calendar management, meeting coordination, and confidential record-keeping. - Integrated complex systems to enhance operational efficiency and reliability.
- Collaborated with cross-functional teams to define integration requirements and solutions.
- Developed technical documentation for system interfaces and integration processes.
Training & Process Development Consultant
Accenture
03.2020 - 01.2021
- Developed training materials and onboarding documentation for HR technology initiatives.
- Supported process mapping activities to improve workflow standardization.
- Assisted in technical documentation and systems integration support for modernization efforts.
- Contributed to preparation of specifications, schedules, and supporting artifacts.
Consultant / Junior Project Manager
Deloitte
01.2019 - 01.2020
- Provided support to project delivery through documentation, reporting, and schedule coordination.
- Assisted with risk and issue tracking activities to support federal system modernization.
- Prepared presentations and briefings for internal stakeholders and client leadership.
Course Administrator
Defense Intelligence Agency (DIA)
01.2018 - 01.2019
- Coordinated training schedules, classrooms, and student records for instruction programs.
- Maintained training documentation, rosters, and compliance reporting requirements.
- Provided administrative assistance to instructors and training leadership.
Federal Police Officer
National Security Agency (NSA)
01.2016 - 01.2017
- Performed access control, credential verification, and facility security activities.
- Documented incident reports and coordinated with internal security stakeholders as required.
- Enforced federal laws to maintain public safety and security.
- Collaborated with intelligence agencies to gather and analyze sensitive information.
- Patrolled designated areas to deter and detect unlawful activities.
Educator
Milwaukee Public Schools
01.2014 - 01.2016
- Delivered classroom instruction, student assessments, and academic support.
- Coordinated with faculty and staff to support student development and curriculum needs.
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student understanding and participation.
- Implemented innovative teaching methods to accommodate diverse learning styles.
- Collaborated with colleagues to create interdisciplinary projects for students.
- Assessed student performance through regular evaluations and feedback sessions.
Education
Bachelor of Arts - Communications, Criminal Justice
Lane College
Jackson, TN04.2014
Skills
- Cyber & IT Operations: Azure
- SOC triage
- Risk mitigation
- Vulnerability awareness
- Tools & Platforms: ServiceNow
- JIRA
- Confluence
- XactaIO
- Xacta 360
- TRIRIGA
- Program Support: reporting
- Briefings
- Documentation
- Scheduling
- Training logistics
- Process & Quality: Lean Six Sigma Green Belt
- Business continuity planning
- Productivity: Excel
- PowerPoint
- Visio
- Schedule & calendar management
- Risk assessment
- Stakeholder engagement
- Security documentation
- Team coordination
- Training development
Certification
- Lean Six Sigma Green Belt
- Azure Fundamentals Bootcamp
- Microsoft Federal Azure Training
- SOC Triage & Analysis Course
- M365 On-Call Training
- Air Gap Security Training
Additional Information
Former restaurant owner with 8 years of entrepreneurship experience, demonstrating leadership and business operations, SME.
Accomplishments
Former DII Student Athlete Basketball, Cross Country, Track & Field
Affiliations
Alpha Phi Alpha Fraternity Incorporated '14
Timeline
Communications Watch Commander
World Bank Group|Crisis 24
10.2024 - Current
Senior Information Assurance Analyst
Department of Defense
10.2023 - 08.2024
SOC Analyst
Insight Global / Microsoft
05.2022 - 10.2023
Systems Integrator
Perspecta
07.2021 - 05.2022
Training & Process Development Consultant
Accenture
03.2020 - 01.2021
Consultant / Junior Project Manager
Deloitte
01.2019 - 01.2020
Course Administrator
Defense Intelligence Agency (DIA)
01.2018 - 01.2019
Federal Police Officer
National Security Agency (NSA)
01.2016 - 01.2017
Educator
Milwaukee Public Schools
01.2014 - 01.2016
Bachelor of Arts - Communications, Criminal Justice
Lane College