Alexander Jamerson
Washington
Summary
Dynamic leader with a proven track record in guiding teams, managing complex projects, and driving strategic objectives to successful completion. Expertise in developing efficient processes and maintaining high standards ensures alignment with organizational goals while fostering a culture of collaboration and excellence. Recognized for a collaborative approach that bridges communication between subject matter experts and backend developers, resulting in exceptional end-user experiences. Committed to continuous improvement and innovation, consistently delivering results that exceed expectations.
TS SCI FULL SCOPE POLY.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communications Watch Commander
World Bank Group|Crisis 24
Washington, USA
10.2024 - 01.2026
- Support operations through briefing/debriefing, incident tracking, and reporting.
- Coordinate schedules, documentation, and operational communications across teams.
- Assist in emergency response coordination and operational readiness activities.
- Monitored global communication channels for timely information dissemination.
- Coordinated crisis communication efforts across multiple departments and stakeholders.
- Developed communication strategies to enhance stakeholder engagement and awareness.
- Managed content for internal and external communications platforms effectively.
- Collaborated with teams to ensure alignment on key messaging and initiatives.
- Provided training on communication protocols and media engagement best practices.
- Coordinated incident response strategies, enhancing communication among team members and stakeholders.
- Developed training programs for security personnel, improving readiness for crisis situations.
- Led debriefing sessions post-incident to identify lessons learned and improve future responses.
Senior Information Assurance Analyst
Department of Defense
Chantilly, USA
10.2023 - 08.2024
- Supported information assurance activities through risk assessments and policy documentation.
- Coordinated with stakeholders during cyber incident response and vulnerability awareness activities.
- Assisted in development of security guidance, continuity documentation, and awareness materials.
- Collaborated with UX/UI designers to implement design specifications and ensure visual consistency across applications.
- Participated in agile development processes, contributing to sprint planning, reviews, and retrospectives for continuous improvement.
- Led cross-functional teams to improve project delivery and enhance client satisfaction.
- Collaborated with back-end developers to improve website functionality and integrate new features.
- Troubleshot technical issues related to front end development, ensuring prompt resolution to maintain project timelines.
SOC Analyst
Insight Global / Microsoft
Reston, USA
05.2022 - 10.2023
- Monitored alerts and supported incident triage, escalation, and reporting activities.
- Maintained standard operating procedures to support consistent SOC workflows.
- Generated incident documentation for technical and non‑technical stakeholders.
- Conducted threat hunting exercises, proactively identifying and addressing emerging risks.
- Analyzed system performance metrics, identifying areas for improvement in service management practices.
- Successfully resolved complex configuration challenges, utilizing advanced scripting techniques within ServiceNow to meet client requirements.
- Contributed to process improvement efforts, identifying areas for optimization within existing service management procedures.
Systems Integrator
Perspecta
07.2021 - 05.2022
- • Designed secure system architectures, and solved hardware/software integration issues.
• Developed technical specifications and project documentation for large-scale IT initiatives.
• Supported executive calendar management, meeting coordination, and confidential record-keeping. - Integrated complex systems to enhance operational efficiency and reliability.
- Collaborated with cross-functional teams to define integration requirements and solutions.
- Developed technical documentation for system interfaces and integration processes.
Training & Process Development Consultant
Accenture
03.2020 - 01.2021
- Developed training materials and onboarding documentation for HR technology initiatives.
- Supported process mapping activities to improve workflow standardization.
- Assisted in technical documentation and systems integration support for modernization efforts.
- Contributed to preparation of specifications, schedules, and supporting artifacts.
- Facilitated workshops and training sessions, empowering stakeholders with new tools and methodologies.
- Collaborated with senior leadership to align project goals with organizational objectives, driving long-term success.
- Designed and implemented strategic initiatives to enhance operational efficiency across projects.
Consultant /IT Project Manager
Deloitte
01.2019 - 01.2020
- Provided support to project delivery through documentation, reporting, and schedule coordination.
- Assisted with risk and issue tracking activities to support federal system modernization.
- Prepared presentations and briefings for internal stakeholders and client leadership.
- Coordinated project timelines and deliverables to ensure alignment with client expectations.
- Assisted in budget tracking, identifying discrepancies to support financial accountability.
- Led process improvement initiatives that streamlined operations and reduced turnaround times on deliverables.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Course Administrator
Defense Intelligence Agency (DIA)
01.2018 - 01.2019
- Coordinated training schedules, classrooms, and student records for instruction programs.
- Maintained training documentation, rosters, and compliance reporting requirements.
- Provided administrative assistance to instructors and training leadership.
- Developed and maintained instructional materials for diverse intelligence courses.
- Collaborated with subject matter experts to enhance course content relevance and accuracy.
- Trained staff on course management systems, enhancing operational efficiency and support capabilities.
- Maintained up-to-date knowledge of industry trends and best practices through continuous professional development activities.
Federal Police Officer
National Security Agency (NSA)
01.2016 - 01.2017
- Performed access control, credential verification, and facility security activities.
- Documented incident reports and coordinated with internal security stakeholders as required.
- Enforced federal laws to maintain public safety and security.
- Collaborated with intelligence agencies to gather and analyze sensitive information.
- Patrolled designated areas to deter and detect unlawful activities.
- Conducted thorough investigations on criminal activities, gathering evidence and interviewing witnesses.
- Enforced laws and regulations to ensure public safety and maintain order.
- Developed crime prevention initiatives that improved neighborhood safety awareness among residents.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Educator
Milwaukee Public Schools
01.2014 - 01.2016
- Delivered classroom instruction, student assessments, and academic support.
- Coordinated with faculty and staff to support student development and curriculum needs.
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student understanding and participation.
- Implemented innovative teaching methods to accommodate diverse learning styles.
- Collaborated with colleagues to create interdisciplinary projects for students.
- Assessed student performance through regular evaluations and feedback sessions.
Education
Bachelor of Arts - Communications, Criminal Justice
Lane College
Jackson, TN04.2014
Skills
- Cyber & IT Operations: Azure
- SOC triage
- Risk mitigation
- Vulnerability awareness
- Tools & Platforms: ServiceNow
- JIRA
- Confluence
- XactaIO
- Xacta 360
- TRIRIGA
- Program Support: reporting
- Briefings
- Documentation
- Scheduling
- Training logistics
- Process & Quality: Lean Six Sigma Green Belt
- Business continuity planning
- Productivity: Excel
- PowerPoint
- Visio
- Schedule & calendar management
- Risk assessment
- Stakeholder engagement
- Security documentation
- Team coordination
- Training development
- Incident command
- Python programming
- Training and onboarding
- Cross-functional coordination
- Customer support
- Operating systems
Additional Information
Former restaurant owner with 8 years of entrepreneurship experience, demonstrating leadership and business operations, SME.
Affiliations
Alpha Phi Alpha Fraternity Incorporated '14
Certification
- Lean Six Sigma Green Belt
- Azure Fundamentals Bootcamp
- Microsoft Federal Azure Training
- SOC Triage & Analysis Course
- M365 On-Call Training
- Air Gap Security Training
Languages
English
Native or Bilingual
Interests
- Alpha Phi Alpha Fraternity
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Environmental Stewardship
- Volunteer Work
Timeline
Communications Watch Commander
World Bank Group|Crisis 24
10.2024 - 01.2026
Senior Information Assurance Analyst
Department of Defense
10.2023 - 08.2024
SOC Analyst
Insight Global / Microsoft
05.2022 - 10.2023
Systems Integrator
Perspecta
07.2021 - 05.2022
Training & Process Development Consultant
Accenture
03.2020 - 01.2021
Consultant /IT Project Manager
Deloitte
01.2019 - 01.2020
Course Administrator
Defense Intelligence Agency (DIA)
01.2018 - 01.2019
Federal Police Officer
National Security Agency (NSA)
01.2016 - 01.2017
Educator
Milwaukee Public Schools
01.2014 - 01.2016
Bachelor of Arts - Communications, Criminal Justice
Lane College