Alexander Jarrad
Summary
Dedicated customer support representative with a strong focus on enhancing member satisfaction. Proven skills in conflict resolution and effective communication to facilitate seamless interactions.
Friendly and communicative individual with knack for problem-solving and customer satisfaction. Possesses foundational knowledge in customer service principles and adept at handling inquiries and resolving issues efficiently. Dedicated to making positive impact through excellent service and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deck Service Representative
Bay-O-Vista Swimming & Tennis
San Lorenzo, CA
05.2024 - 03.2026
- Communicated effectively with other staff members to ensure member satisfaction through both verbal and written means.
- Executed daily operational tasks, contributing to overall efficiency of front desk operations.
- Responded to member feedback, adapting services to improve satisfaction levels.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
Swim Instructor
Patti's Swim School
Castro Valley, CA
08.2022 - 06.2023
- Worked one on one with students from ages 5-50 on improving motor skills in an aquatic setting.
- Worked closely with children diagnosed with autism, helping them improve their motor and social skills.
- Provided feedback and encouragement to enhance student confidence in the water.
- Monitored and assessed swimmer performance to ensure proficiency and improvement.
Education
Associate of Arts - Kinesiology
Las Positas College
Livermore, CA12-2026
High School Diploma -
Redwood Christian High School
San Lorenzo05-2021
Skills
- Customer support
- Customer relations
- Computer proficiency
- Conflict resolution
Certification
- Certified Personal Trainer, National Council of Strength and Fitness - Earned on November 27, 2025
Timeline
Deck Service Representative
Bay-O-Vista Swimming & Tennis
05.2024 - 03.2026
Swim Instructor
Patti's Swim School
08.2022 - 06.2023
Associate of Arts - Kinesiology
Las Positas College
High School Diploma -
Redwood Christian High School