Alexander Johnson
East Orange,NJ
Summary
I'm looking to obtain a position where I can contribute my hard-working abilities and positive attitude to succeed in reaching the company's goals and grow within the company. I'm a quick learner and have a diverse work background.
Overview
8
8
years of professional experience
Work History
Incident Manager
Lotto.com
Jersey City , NJ
12.2023 - Current
- Perform root cause analysis to determine underlying causes of incidents.
- Created, updated, and tracked incident tickets on Jira.
- Analyze incident data and develop incident prevention strategies.
- First level support for all operation department related incidents.
Operations Supervisor
Lotto.com
Jersey City, NJ
02.2023 - 12.2023
- Ensure day-to-day operations are running smoothly.
- Assist my team when incidents occur.
- Conduct testing for new lottery games we plan to release.
- Scheduling shifts for the department.
- Training new hires
- Identify areas for improvement and implemente new processes to enhance overall company quality and performance.
Operations Associate
Lotto.com
Jersey City, NJ
11.2021 - 01.2023
- Process orders.
- Process lottery draw results, so our winning clients receive their money.
- Make daily updates to the front-end part of the company's website
Customer Experience Associate
DraftKings
Hoboken, NJ
06.2018 - 01.2021
- Player Advocate responsible for communicating with our clients and assisting them with tech-related issues.
- Report issues to related departments like Risk, Operations, and Marketing. I was responsible for passing on info,
procedures, and solutions from these departments to the customer.
Branch Sales & Service Associate
PNC Bank
Hoboken, NJ
10.2016 - 05.2018
- Responsible for calling clients, and setting up appointments to generate sales.
- Open accounts, process lending applications, and refer clients for opportunities such as mortgages, wealth management, investments etc.
- As a universal banker I handled teller transactions from my desk. I'm very comfortable handling cash, and processing standard transactions like deposits, withdrawals, and transfers.
- Follow company policies & procedures, and be observant to all risk.
Education
Bachelor of Arts - Communications
Saint Peter's University
Jersey City, NJ05.2016
Skills
- Sales/Operations professional with drive and ambition
- Ability to manage multiple projects simultaneously in a fast paced environment
- Excellent organizational and communication skills
- Results oriented professional with strong analytical ability and attention to detail
Timeline
Incident Manager
Lotto.com
12.2023 - Current
Operations Supervisor
Lotto.com
02.2023 - 12.2023
Operations Associate
Lotto.com
11.2021 - 01.2023
Customer Experience Associate
DraftKings
06.2018 - 01.2021
Branch Sales & Service Associate
PNC Bank
10.2016 - 05.2018
Bachelor of Arts - Communications
Saint Peter's University