Keith Willoughby

Strategic and self-driven leader with a distinguished 17+ year career spanning corporate incident management, military logistics, and law enforcement leadership. Expertise in developing and scaling enforcement programs that enhance community safety and user experience. Proven ability to command high-stakes P1/P2 incident response, ensuring seamless communication between stakeholders, clients, and engineers to drive rapid resolution. Adept at managing multiple projects and driving change in dynamic environments, combining tactical investigation skills with a strategic mindset to protect assets and ensure operational integrity.

Leadership & Affiliations

• Board Member, Veterans Leadership CRG, Relativity (1/15/223 - Present)

COMMUNICATION SYSTEMS & INCIDENT COMMAND

I architect communication protocols that eliminate ambiguity and accelerate resolution under pressure. At Relativity, I spearheaded an overhaul of incident response, engineering streamlined channels that slashed Mean Time to Resolution (MTTR) by 35%. As Incident Commander, I was the conduit between technical and business leaders, translating complex updates into concise briefings to ensure strategic alignment. This skill extends to community engagement, where I built trust and opened new intelligence channels by spearheading outreach initiatives that engaged over 500 residents.