Alexander Kendzior
Westland
Summary
Results-driven Airside Experience Specialist with a proven track record in enhancing customer satisfaction and operational efficiency. Expertise in relationship building, performance tracking, and mentoring teams to achieve organizational goals.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Airside Experience Specialist
Signature Aviation
Detroit, MI
04.2015 - Current
- Led cross-functional teams to enhance customer experience and streamline service processes.
- Taught training materials to improve staff performance and operational efficiency.
- Coordinated initiatives that aligned with company goals, fostering a culture of continuous improvement.
- Mentored junior staff, enhancing their skills and promoting knowledge sharing within the team.
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Organized daily operations to ensure safe and efficient aviation operations.
Airshow Organizer
Michigan Flight Museum
Ypsilanti, MI
01.2014 - Current
- Coordinated volunteer efforts, ensuring adequate staffing for events and activities.
- Managed logistics for exhibitions, optimizing setup processes and resource allocation.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
- Adapted swiftly to unforeseen circumstances during events, implementing contingency plans that minimized disruptions to attendees'' experience.
- Conducted post-event evaluations to gather feedback and identify areas for improvement.
- Oversaw setup and breakdown of event spaces, ensuring venues were left in excellent condition.
- Implemented safety protocols to ensure the well-being of all attendees and staff.
Education
High School Diploma -
Franklin High School
Livonia, MI06-2014
Skills
- Performance optimization
- Performance tracking
- Client relationship management
- Operational efficiency
- Teamwork and collaboration
- Relationship building
- Reliability
Certification
- FAR 139.321 Trainer, Signature Aviation - 2023-Present
- Certified On The Job Trainer, Signature Aviation - 2023-Present
- Certified Hazardous Material Shipper, Signature Aviation - 2026-Present
Timeline
Airside Experience Specialist
Signature Aviation
04.2015 - Current
Airshow Organizer
Michigan Flight Museum
01.2014 - Current
High School Diploma -
Franklin High School