Alexander Kent
Thornton,CO
Summary
Dynamic leader with a proven track record at Men’s Wearhouse, enhancing operational efficiency and customer satisfaction. Skilled in POS systems operations and motivational techniques, adept at driving business development and staff supervision. Increased revenue by strategically targeting new markets, fostering a culture of excellence in customer service and engagement.
Eagerly awaiting new and challenging opportunities with a company that can further develop my skills and encourage growth in my career.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Men’s Wearhouse
Broomfield
02.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Involvement of interviewing and training staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Courtesy Clerk
Hay’s Super Market
Johnstown
09.2021 - 02.2022
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
- Collected more than 30 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted in unloading trucks and stocking shelves with new products.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Senior Sandwich Artist
Subway
Thornton, CO
03.2019 - 08.2021
- Executed sandwich artistry duties with very low occurrence of errors.
- Assisted customers in choosing menu items by providing food complementing information.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Operated manual and electric appliances to peel, slice, and trim food.
- Greeted guests, promoted specials, and took orders.
- Restocked and rotated stock in display case to mitigate stock loss.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Referee
Broomfield Soccer Club
Broomfield
03.2017 - 08.2019
- Communicated with fans, coaches, and players.
- Explained and taught regulations and rules to players and coaches.
- Promoted good sportsmanship among players.
- Inspected sporting equipment for compliance with safety and event regulations.
- Kept track of time and scores during games
- Enforced rules and regulations during games to facilitate safe and fair play.
- Monitored players to identify any rule violations and issue appropriate penalties.
- Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
- Coordinated with other referees to execute smooth and consistent games.
- Utilized varied hand signals to manage games.
- Stayed physically fit to keep up with pace of games.
- Controlled game flow to maintain safe and fair environment.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
- Trained and evaluated new referees to impart understanding of rules, regulations and standards.
- Maintained game play by managing player substitutions, fouls and timeouts.
Education
Associate Of Science - Psychology
Front Range Community College
Westminster, COSkills
- Business Development
- Store Organization
- Department Oversight
- Stock management
- Customer Relations
- Loss Prevention
- Operations Oversight
- Motivational Techniques
- Consultative Sales
- Store Opening and Closing
- Store operations
- Marketing and Promotions
- Staff Supervision
- Flexible Schedule
- Customer Service
- Performance Evaluations
- Scheduling Coordination
- Work Planning and Prioritization
- Mentoring and Coaching
- Team Management
- Hiring and Training
- Employee Coaching
- Customer Service Management
- POS systems operations
- Time Management
- Customer Service and Engagement
Languages
Spanish
Limited Working
Timeline
Assistant Store Manager
Men’s Wearhouse
02.2022 - Current
Courtesy Clerk
Hay’s Super Market
09.2021 - 02.2022
Senior Sandwich Artist
Subway
03.2019 - 08.2021
Referee
Broomfield Soccer Club
03.2017 - 08.2019
Associate Of Science - Psychology
Front Range Community College