Alexander Kitka
Newport
Summary
Supported customers across wide range of issues, including mortgage topics such as escrow, partial lien releases, transfers, closing document translation, and payment discrepancies.,Maintained retail POS systems while delivering technical support and sales assistance.,Used DevOps Engineer certificate knowledge to support cloud software, ticket tracking, task organization, and documentation.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Sales Associate
Verizon by Wireless Zone
Flatrock, MI
06.2025 - Current
- At Verizon, it was my responsibility to sell wireless products and services, manage POS transactions, and deliver technical support for devices and account issues. Maintain pricing and promotions accuracy in the POS system, troubleshoot customer devices and store computers, and assist with inventory and merchandising to drive sales and customer satisfaction. Provide friendly, solution-focused service as part of a retail team.
Client Communication Specialist
Rocket Mortgage
11.2020 - 03.2025
- Assisted clients with inquiries related to active and closed mortgages, including escrow, payments, and website troubleshooting. Selected for specialty assignments supporting high-profile mortgage and HELOC clients; later joined a specialty team handling release of liability, partial lien releases, and title transfers. Provided product and technology feedback while translating mathematical concepts like escrow for clients.
Sales Manager
Boost Mobile by Orbit Express
01.2014 - 11.2020
- Set and executed sales goals and procedures, coached staff, and drove store performance through targeted promotions and staff development. Reconciled daily financials, investigated and resolved discrepancies, prepared reports for accounting, and maintained POS accuracy. Served as the store IT lead—troubleshooting and upgrading computers, POS systems, and security cameras. Assisted customers with troubleshooting their cellphone while meeting sales goals.
Sous Chef
Truly Gourmet
02.2007 - 12.2013
- Maintained consistent food quality for events serving 20–300+ guests, delivering dishes quickly and accurately under high-volume conditions. Managed event setup, food prep, and dinner service; performed heavy post-event cleaning and equipment maintenance. Strove for high efficiency during prep while maintaining quality in our food.
Education
Associates - Visual Communications
ITT Technical Institute
Canton, MI06.2011
DevOps Engineer Certificate - undefined
Louisiana State University Online
12.2024
Skills
Written and Verbal Communication
Mortgage Servicing Software(ex MSP)
Ticketing Systems
Hardware Installation and Troubleshooting
Microsoft Visual Studio
Basic Network Troubleshooting
Microsoft Word/Excel/Powerpoint
DevOps Tools and Practices
Software Installation and Troubleshooting
User Support/Help Desk
Windows OS, Mac OS, and Linux
Organizational Skills
Personal Information
Title: TECHNICAL SUPPORT SPECIALIST
Certification
DevOps Engineer from Louisiana State University Online
Timeline
Sales Associate
Verizon by Wireless Zone
06.2025 - Current
Client Communication Specialist
Rocket Mortgage
11.2020 - 03.2025
Sales Manager
Boost Mobile by Orbit Express
01.2014 - 11.2020
Sous Chef
Truly Gourmet
02.2007 - 12.2013
DevOps Engineer Certificate - undefined
Louisiana State University Online
Associates - Visual Communications
ITT Technical Institute