Alexander Kowtun Jr
ROSEVILLE,Michigan
Summary
Accomplished Shop Supervisor with a proven track record at Esco Services, Inc., enhancing operational efficiency and customer satisfaction. Expert in troubleshooting and maintaining digital electronics, coupled with exceptional leadership and team-building abilities. Achieved significant improvements in service standards and productivity through effective training and team dynamics.
Overview
40
40
years of professional experience
Work History
Shop Supervisor
Esco Services, Inc.
7200 19 Mile Road, Sterling Heights, Mich. 48314
03.1996 - 06.2021
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Streamlined operations through effective employee scheduling and task delegation.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Coordinated with vendors to negotiate favorable terms for product sourcing and delivery schedules.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Electronic Technician and Shop Supervisor
Esco Services, Inc.
7200 19 Mile Road Sterling Heights, Michigan 48314
11.1981 - 06.2021
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Strengthened client relationships by providing exceptional customer service during onsite visits for equipment installations and repairs.
- Assisted engineers in designing custom solutions tailored specifically to clients'' needs, resulting in increased business opportunities from satisfied customers.
Education
High School Diploma -
Warren Mott High School
3131 12 Mile Road05-1971
Skills
- Order processing
- Safety procedures
- Tools and equipment maintenance
- Troubleshooting skills
- Digital electronics
- Circuit board repair
- Soldering techniques
- Soldering and wiring
- Customer support
- Troubleshooting
- Quality control
- Teamwork
Timeline
Shop Supervisor
Esco Services, Inc.
03.1996 - 06.2021
Electronic Technician and Shop Supervisor
Esco Services, Inc.
11.1981 - 06.2021
High School Diploma -
Warren Mott High School