Alexander Kudlo
Davenport
Summary
Insurance professional with experience in auto claims handling, investigations, customer service, risk assessment, and operational support. Proven ability to manage high-volume claim portfolios, conduct thorough investigations, collaborate with legal and medical professionals, and deliver exceptional customer experiences. Recognized for strong analytical skills, regulatory compliance, attention to detail, and consistent achievement of performance goals. Experienced in resolving complex issues while maintaining accuracy, efficiency, and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Services Dispatcher
Walt Disney World Resort
Orlando, FL
09.2024 - Current
- Handle high-volume guest interactions while delivering timely and effective solutions.
- Investigate and resolve service-related concerns requiring critical thinking and problem-solving skills.
- Maintain accurate records and documentation of guest interactions and resolutions.
- Collaborate with multiple departments to ensure successful issue resolution and positive customer outcomes.
Auto Claims Adjuster 2
Liberty Mutual
Lake Mary, FL
03.2023 - 09.2024
- Managed a high-volume caseload of auto insurance claims from initial investigation through final resolution.
- Conducted detailed investigations by reviewing statements, police reports, photographs, and supporting documentation to determine liability.
- Evaluated coverage and claim validity while ensuring compliance with company policies and state regulations.
- Collaborated with legal counsel, medical providers, repair facilities, and policyholders to resolve complex claims.
- Maintained accurate claim documentation and detailed file records throughout the claim lifecycle.
- Consistently met or exceeded performance metrics for claim cycle time, quality, accuracy, and customer satisfaction.
- Received multiple company awards for exceptional claims handling and customer service performance.
Ticket Guest Services Escalations
Walt Disney World Company
Orlando, FL
01.2022 - 03.2023
- Managed escalated customer concerns and complex service recovery situations.
- Led resolution efforts involving multiple departments while maintaining service standards.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Supported leadership initiatives focused on performance and service excellence.
Guest Communications Center
Walt Disney World Company
Lake Buena Vista, FL
01.2021 - 01.2022
- Managed inbound communications and escalated customer service issues.
- Coordinated responses involving operational departments and emergency services when necessary.
- Assisted guests with reservations, accommodations, and issue resolution.
- Maintained professionalism and accuracy in a fast-paced environment.
Full-Time Coordinator & Merchandise Host
Walt Disney Parks and Resorts
Anaheim, CA
03.2016 - 01.2021
- Supported daily business operations, inventory management, and sales reporting.
- Trained and coached team members on operational procedures and customer service standards.
- Assisted leadership in maintaining performance goals and operational compliance.
- Supervised daily team operations and employee training initiatives.
- Facilitated learning programs and supported employee development.
- Recognized for leadership, teamwork, and commitment to exceptional customer service.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL08-2027
Skills
- Auto Claims Investigation & Resolution
- Liability Determination
- Claims Documentation & Compliance
- Risk Assessment & Analysis
- Customer Service & Conflict Resolution
- Policy Interpretation
- Data Entry & Records Management
- Regulatory Compliance
- Process Improvement
- Cross-Functional Collaboration
- Microsoft Office Suite
- KPI & Performance Management
Accomplishments
Liberty Mutual
- Customer Service Excellence Award (July 2023)
- Customer Service Excellence Award (September 2023)
- Customer Service Excellence Award (February 2024)
- Customer Service Excellence Award (May 2024)
- Adjuster of the Month (June 2023)
- Adjuster of the Month (December 2023)
- Subrogation Superstar (August 2023)
- Subrogation Superstar (November 2023)
- Participant, Leadership Mentorship Program (2022)
- Star Gala Performance Recipient (Q4 2017)
- Star Gala Performance Recipient (Q2 2018)
- Star Gala Performance Recipient (Q4 2018)
- Star Gala Performance Recipient (Q1 2019)
Certification
- Florida 6-20 All Lines Adjuster License (Previously Held)
- Diversity, Equity, and Inclusion in the Workplace – Florida Atlantic University
- Leadership Skills in the Workplace – Florida Atlantic University
Timeline
Guest Services Dispatcher
Walt Disney World Resort
09.2024 - Current
Auto Claims Adjuster 2
Liberty Mutual
03.2023 - 09.2024
Ticket Guest Services Escalations
Walt Disney World Company
01.2022 - 03.2023
Guest Communications Center
Walt Disney World Company
01.2021 - 01.2022
Full-Time Coordinator & Merchandise Host
Walt Disney Parks and Resorts
03.2016 - 01.2021
Associate of Science - Business Administration And Management
Valencia College