Alec Gutierrez
Helotes
Summary
Dedicated insurance professional with extensive experience in managing complex auto claims, demonstrating strong skills in liability negotiation, regulatory compliance, and accurate documentation. Provides exceptional member service while mentoring new adjusters and ensuring operational continuity in leadership absences.
Overview
3
3
years of professional experience
Work History
Core Auto Adjuster
USAA
San Antonio
03.2026 - Current
- Managed moderately complex non-injury auto claims from initial notice to resolution efficiently.
- Investigated liability and determined comparative negligence to support claim outcomes.
- Negotiated liability effectively to achieve optimal results for all parties involved.
- Reviewed uninsured motorist property damage coverage for accurate payment allocation.
- Maintained comprehensive updates of claim files to facilitate successful subrogation efforts.
- Provided regular updates to members and claimants until claims reached closure.
- Identified potential issues for special investigations during claim assessments.
- Prioritized daily workload, sustaining efficiency across multiple claims.
Express Auto Adjuster
USAA
San Antonio
04.2025 - 03.2026
- Investigated, evaluated, and resolved auto insurance claims, delivering empathetic service to enhance member satisfaction.
- Reviewed policy coverage, determined liability, and assessed damages, ensuring compliant outcomes aligned with company standards.
- Mentored new adjusters through coaching and Y-Cording to enhance skill development.
- Served as team point of contact during manager absences, maintaining operational continuity and supporting team collaboration.
Senior Event Representative (Part-Time)
Renewal by Andersen
San Antonio
08.2023 - 03.2026
- Acted as the primary contact for prospective customers at events and retail locations, fostering relationships to drive interest.
- Educated customers on products and promotions, increasing engagement and awareness.
- Scheduled qualified appointments to maximize sales opportunities.
- Trained new team members on best practices and product knowledge, ensuring consistent customer service quality.
Education
High School Diploma -
Ramona High School
Riverside, CA05-2019
Skills
- Auto claims investigation & resolution
- Loss evaluation & decision-making
- Claim documentation & accuracy
- Time management & prioritization
- Member service & communication
- Coverage interpretation & complex liability analysis
- Regulatory compliance & file quality
- Negotiation & issue resolution
- Cross-functional collaboration
- Proactive problem-solving
Timeline
Core Auto Adjuster
USAA
03.2026 - Current
Express Auto Adjuster
USAA
04.2025 - 03.2026
Senior Event Representative (Part-Time)
Renewal by Andersen
08.2023 - 03.2026
High School Diploma -
Ramona High School