Ashante' Rollins
Dallas,TX
Summary
Experienced Insurance Claims Adjuster with a strong background managing high- volume auto claims from start to resolution . Skilled in liability investigations , coverage analysis, and negotiating claim settlements while maintaining excellent service. Proven ability to analyze complex claims, communicate with multiple parties , an resolve cases efficiently and in a timely manner while meeting performance and quality standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Core Adjuster
AAA Texas
03.2025 - Current
- Manage high-volume auto claims with accuracy and efficiency.
- Evaluate liability and coverage, ensuring proper resolution of complex claims.
- Communicate with customers, vendors, and internal teams to streamline claims processes.
- Provide guidance and support to team members, contributing to overall operational success.
- Maintain compliance with AAA policies while delivering high-level customer service.
Commercial Auto TNC PAP
Progressive Insurance
03.2023 - 01.2025
- Managed complex coverage claims for transportation network company policies.
- Assisted customers in navigating claims processes between TNCs and personal auto policies.
- Elevated coverage denials and coordinated communications with all parties involved.
Centralized Claims Adjuster
Progressive Insurance
03.2022 - 09.2023
- Handled a high volume of auto claim files from start to finish.
- Interviewed all parties involved in accidents to determine coverage and liability.
- Resolved claims efficiently while documenting all decisions accurately.
Applicant Assistant/Delinquency Coordinator
Midland Mortgage
08.2021 - 02.2022
- Reviewed delinquent loan portfolios and assisted customers with loss mitigation options.
- Processed financial documents for loan assistance and repayment programs
- Communicated with borrowers and internal departments to resolve account issues.
Premier Service Consultant
AT&T Mobility
10.2014 - 05.2021
- Managed customer service calls including sales, technical support, billing, and relocations.
- Assisted with device purchases, upgrades, trade-ins, and plan adjustments.
- Ranked in top 10% of Sales Representatives and participated in CCU pilot programs.
Education
Human Resources
Rose State College
08-2028
Skills
- Claims Investigation & Resolution
- Liability & Coverage Determination
- Auto Claims Handling
- Time Management & Organization
- Customer Service & Negotiating
- Communication & Problem Solving
Certification
Licensed Property & Casualty Adjuster ( All Lines)
Accomplishments
- Top 10% Sales Representative- AT&T
- Selected for internal pilot programs & leadership activities
- Peer mentor an team support for new employees
- Achieved 100% satisfaction on AAA customer surveys (2025–2026) while managing a full caseload as Senior Core Adjuster, demonstrating consistent excellence in claims handling and customer service.
Timeline
Senior Core Adjuster
AAA Texas
03.2025 - Current
Commercial Auto TNC PAP
Progressive Insurance
03.2023 - 01.2025
Centralized Claims Adjuster
Progressive Insurance
03.2022 - 09.2023
Applicant Assistant/Delinquency Coordinator
Midland Mortgage
08.2021 - 02.2022
Premier Service Consultant
AT&T Mobility
10.2014 - 05.2021
Human Resources
Rose State College