LaTresa Pettigrew
Macon,GA
Summary
Experienced Claims Professional with 25+ years of insurance industry experience handling auto liability, bodily injury, property damage, and residential property claims. Proven ability to investigate claims, evaluate damages, interpret policy coverage, negotiate settlements, and provide exceptional customer service in fast-paced environments. Skilled in phone- based claims handling, multi-system navigation, vendor coordination, and remote claim management. Strong background in building customer relationships, adapting to new technology, and utilizing digital tools to improve efficiency and claim outcomes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sr. Field Property Claims Adjuster
Farmers Insurance
Remote
03.2025 - Current
- Investigate residential homeowner property claims to determine coverage, cause of loss, and extent of damages.
- Conduct on-site inspections involving roof, water, wind, and interior property damage assessments.
- Prepare detailed repair estimates utilizing Xactimate and review supplements for accuracy and coverage consideration.
- Evaluate and coordinate water mitigation services and review mitigation documentation and invoices.
- Handle Additional Living Expense (ALE) exposures and communicate coverage provisions to insureds.
- Coordinate with contractors, mitigation vendors, ladder assist teams, and other field partners throughout the claim process.
- Review policy provisions and apply coverage accurately in accordance with company guidelines and state regulations.
- Negotiate and resolve claims within settlement authority while maintaining high customer service standards.
- Identify potential subrogation and fraud indicators and escalate concerns appropriately.
- Manage claims independently in a remote environment while maintaining productivity and timely file handling.
Injury Claims Adjuster
USAA
Remote
07.2022 - 04.2025
- Investigated moderately complex bodily injury and property damage claims involving liability and coverage analysis.
- Evaluated evidence, reviewed documentation, and determined claim exposure and settlement value.
- Identified potential fraud concerns and prepared SIU referrals when appropriate.
- Negotiated settlements and resolved claims within authority guidelines.
- Maintained detailed claim documentation and delivered professional customer service.
Unrepresented Claims Adjuster
Allstate
Remote
06.2021 - 07.2022
- Managed auto bodily injury and property damage claims for unrepresented customers.
- Investigated single and multi-vehicle accidents and determined liability and coverage.
- Reviewed police reports, medical records, and supporting documentation to evaluate claims.
- Negotiated settlements within early resolution guidelines.
Claim Specialist
State Farm
Duluth, GA
06.2017 - 06.2021
- Investigated and resolved bodily injury claims through fact gathering and settlement evaluation.
- Conducted recorded statements and interviews with claimants and witnesses.
- Collaborated with legal counsel regarding litigated claims.
- Negotiated settlements and maintained compliance with company procedures.
Telephone Liability/Medical Claims Adjuster
GEICO
Macon, GA
10.1998 - 06.2017
- Managed liability and medical claims investigations from initial report through resolution.
- Evaluated police reports, medical records, and property damage documentation.
- Communicated with claimants, attorneys, and medical providers regarding claim status and treatment updates.
- Maintained organized and accurate claim documentation in high-volume environments.
Education
Associate of Arts - Business Administration and Management
Georgia State University
Atlanta, GA05.2027
Technical Diploma - Medical Assisting, Business Office Procedures
Central Georgia Technical College
Macon, GASkills
- Auto Property Damage Claims
- Bodily Injury Claims
- Coverage Analysis & Policy Interpretation
- Claims Investigation & Resolution
- Customer Service & Relationship Building
- Contact Center, In-person & Phone-Based Claims Handling
- Liability Determination
- Claim Documentation & File Management
- Claims Negotiation & Settlement
- Fraud & SIU Referral Recognition
- Time Management & Organization
- Construction & Repair Knowledge
- Xactimate & XactAnalysis
- Subrogation Identification
- Documentation & File Management
- Liability Investigations
- Vendor & Business Partner Coordination
Certification
Licensed Property & Casualty Claims Adjuster – Texas Home State License
Timeline
Sr. Field Property Claims Adjuster
Farmers Insurance
03.2025 - Current
Injury Claims Adjuster
USAA
07.2022 - 04.2025
Unrepresented Claims Adjuster
Allstate
06.2021 - 07.2022
Claim Specialist
State Farm
06.2017 - 06.2021
Telephone Liability/Medical Claims Adjuster
GEICO
10.1998 - 06.2017
Associate of Arts - Business Administration and Management
Georgia State University
Technical Diploma - Medical Assisting, Business Office Procedures
Central Georgia Technical College