Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Jessika Walker

Jacksonville,FL

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Independent Field Auto Claims Adjuster

Masters Of Disasters
06.2022 - 10.2023
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Assessed complex claims and accurately determined value of damages.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Developed a reputation for exceptional customer service, resulting in increased referral business and positive reviews from satisfied clients.
  • Successfully negotiated settlements with claimants and insurers.
  • Established trust with clients by consistently delivering transparent, unbiased assessments of vehicle damages and repair costs.

Independent Field Auto Claims Adjuster

Pilot Catastrophe Services
07.2020 - 05.2022
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Successfully negotiated settlements with claimants and insurers.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Delivered services to customer locations within specific timeframes.
  • Applied effective time management techniques to meet tight deadlines.
  • Documented all findings in concise reports.
  • Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
  • Maintained accurate records of all claim activities, from initial inspection through final settlement, ensuring proper documentation for future reference or auditing purposes.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.

Independent Auto Claims Adjuster

Pilot Catastrophe Services
05.2018 - 05.2020
  • Negotiated with claimants to settle claims.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Issued payouts to claimants.
  • Documented all findings in concise reports.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Evaluated and investigated over 500 auto claims in 2020 and decided whether insurer should pay claim.
  • Determined salvage value on total-loss vehicle.
  • Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
  • Identified suspicious claims, escalating issues to Team Lead or Investigation Unit for further investigation and analysis.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Independent Property Claims Adjuster

Crawford
08.2014 - 02.2018
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
  • Developed effective techniques to mitigate losses.
  • Prepared sketch of floor plan and roofline and entered data into Xactanalysis to develop line-by-line item costs of damages.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork..
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reduced claim processing time by effectively managing a high volume of daily claims.

Education

Some College (No Degree) - General Studies

University Of Phoenix College

Skills

  • Analyzing Claims
  • Policy Coverage Determinations
  • Damage Mitigation
  • Claims Assessments
  • Liability Determinations
  • Settlement Determinations
  • Auto repair knowledge
  • Damage Investigation
  • Handling Denied Claims
  • Vehicle Inspection
  • Property Claims
  • Reserves Adjustment

Additional Information

  • INDENPENDENT ADJUSTER LICENSES- Florida w/ Appointment w779690, Louisiana 983236, Oklahoma 3002104802, Rhode Island 3002099525, South Carolina 20065735, Wyoming 524467

Certification

30 hours OSHA Construction Safety Card

30 hours OSHA Industry Safety Card

16 hours OSHA Disaster Site Worker Card

10 hours OSHA Maritime Safety Card U.S. EPA Lead Renovator (RRP) Marine Oil Spill Supervisor FEMA: Intro to Incident Command system (ICS) FEMA Safety Orientation 2018 FEMA Introduction to Hazardous Materials FEMA ICS for Single Resources and Initial Action Incident FEMA National Response Framework, An Introduction FEMA: Intro to National Incident Management System, and Xactimate

Timeline

Independent Field Auto Claims Adjuster

Masters Of Disasters
06.2022 - 10.2023

Independent Field Auto Claims Adjuster

Pilot Catastrophe Services
07.2020 - 05.2022

Independent Auto Claims Adjuster

Pilot Catastrophe Services
05.2018 - 05.2020

Independent Property Claims Adjuster

Crawford
08.2014 - 02.2018

Some College (No Degree) - General Studies

University Of Phoenix College

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