Athenna Cameron
Allcat Claims Service
Manor,TX
1
Certification
9
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Auto Claims Adjuster
1 Year- Issued payouts to claimants.
- Documented all findings in concise reports.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines
- - Resolve low to complex repair shops issues / questions
- Email
- Voicemail
- Inbound and Outbound calls
- Other electronic channels - Issued payouts to claimants
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents
- Call Handle average 80 claims daily
Customer Service Representative
2 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Data Entry of Confidential Personal Information
- High attention to detail entering data for our Health and Human Services Commission
- Navigating through various software's
Customer Service Representative
2 Months- Cultivated customer satisfaction through proactive strategies aimed at addressing needs and resolving concerns.
- Handled incoming customer calls swiftly, ensuring timely assistance and reducing wait times.
- Documented findings in concise reports to facilitate informed decision-making.
- Adhered to applicable standards, policies, and regulatory guidelines while performing assigned duties.
- Managed email communications to ensure timely responses and maintain professional relationships.
- Assisted in managing voicemail communications efficiently. Provided support in organizing voicemail inquiries for quick responses. Facilitated timely follow-ups on voicemail messages.
- Managed inbound and outbound call operations. Assisted with customer inquiries via phone communication. Supported teams in handling customer service calls.
- Supported communication through various electronic channels. Facilitated outreach using multiple digital platforms. Assisted teams in utilizing diverse electronic media.
Customer Service Representative
4 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service, AOL, Supervisor
2 Years 5 Months- Interviewed, hired and trained new employees for production positions.
- Monitored workshop work flow for over 50 employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Identified individual employee's unique work styles and adapted management methods.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
GED
Skills
Desktop Support
Accountable
Microsoft Office
Establish rapport quickly
Leadership
Organization
Problem Solver
Reliable
Liability Determinations
Analyzing Claims
Claims Assessments
Customer service
Data entry
Certification
- Licensed Texas Property and Casualty - License Number 2836077
Timeline
Auto Claims Adjuster
Allcat Claims Service
03.2022 - 03.2023Read More
Customer Service Representative
Randstad
01.2022 - 03.2022Read More
Customer Service Representative
Adecco Staffing
10.2021 - 12.2021Read More
Customer Service Representative
Conduent
07.2021 - 11.2021Read More
Customer Service, AOL, Supervisor
Alorica
09.2014 - 02.2017Read More
District 11
GED
Read More