J Gaines
Grand Prairie,TX
Summary
Seasoned Auto Claims Adjuster with a 3-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Auto Claims Adjuster
Pilot Catastrophe Services
Fort Worth, Texas
11.2021 - 06.2022
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Documented all findings in concise reports.
- Identified suspicious claims, escalating issues to Complex Team for further investigation and analysis.
Independent Auto Claims Adjuster
Alacrity Solutions
Carrolton , TX
08.2020 - 11.2021
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Identified suspicious claims, escalating issues to Property Complex for further investigation and analysis.
- Determined salvage value on total-loss vehicle.
Customer Service Representative
Teleperformance
Dallas , Texas
12.2018 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
Licensed Insurance Sales Agent
Allstate
Arlington , Texas
05.2017 - 12.2018
- Obtained underwriting approval by completing application for coverage.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
Licensed Insurance Agent
TTECH
Ennis, Texas
01.2016 - 05.2017
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Reported policy changes and company conditions affecting customer satisfaction.
Substitute Teacher
Arlington ISD
Arlington , Texas
07.2015 - 05.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Education
Bachelor of Science - Education
Texas A&M University - Commerce
Commerce, TX05.2021
Skills
- Analyzing Claims
- Rewards Programs
- Constructive Feedback
- Investigation Documentation
- Liability Determinations
- Claims Adjustments
- Account Updates
- Damage Investigation
- Customer Experience
- Production Goals
- Team Support
- Efficient Service
- Accident Review
- Insurance Knowledge
- Exceptional Customer Service Skills
Certification
- Valid Property & Casualty license
- Valid Adjuster's License
Timeline
Independent Auto Claims Adjuster
Pilot Catastrophe Services
11.2021 - 06.2022
Independent Auto Claims Adjuster
Alacrity Solutions
08.2020 - 11.2021
Customer Service Representative
Teleperformance
12.2018 - 08.2020
Licensed Insurance Sales Agent
Allstate
05.2017 - 12.2018
Licensed Insurance Agent
TTECH
01.2016 - 05.2017
Substitute Teacher
Arlington ISD
07.2015 - 05.2017
Bachelor of Science - Education
Texas A&M University - Commerce