Darren Moser
Mt. Dora,FL
Summary
Seasoned property claims professional with 16 years of experience in evaluating and resolving residential and commercial claims, including large-loss scenarios. Expertise encompasses claim handling, appraisal, policy analysis, and negotiation, supported by a Construction Management education and seven years in project management. Extensive experience with independent contractors and various adjusting organizations enhances ability to assess repair methodologies and estimates.
Seasoned Claims Professional with in-depth knowledge of insurance policies, investigation techniques, and claim resolution strategies. Proven ability to manage complex claims, demonstrating strong analytical skills and decision-making capabilities. Known for fostering positive relationships with customers while effectively reducing financial risk for organizations. Previous roles have resulted in streamlined processes, improved customer satisfaction rates, and reduced claims processing time.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Independent Property Claims Professional | Field Adjuster | Appraiser | Umpire
Great Northern Adjusting LLC
07.2013 - Current
- Delivered appraisal and umpire services for disputed residential and commercial property claims, addressing complex scope, valuation, construction, and resolution issues.
Claims Handler
Heritage Property & Casualty Insurance / Contractors Alliance Network
05.2016 - 06.2025
- Managed residential, commercial, and complex property/casualty claims by investigating, documenting, analyzing scopes, negotiating, and settling.
- Oversaw claims processing for property and casualty insurance policies, ensuring timely and accurate resolution.
- Evaluated documentation for compliance with company standards, maintaining quality and adherence to regulations.
- Interacted with clients to collect essential information for claims, facilitating efficient processing and resolution.
Certified Appraiser/Umpire
Allied American Adjusting Company
02.2023 - 03.2025
- Evaluated property values for residential and commercial real estate transactions.
- Conducted thorough inspections of properties to assess conditions and features.
- Prepared detailed appraisal reports in compliance with industry standards.
- Evaluated claim files, estimates, and supporting documentation to ensure accurate and timely resolution.
Field Adjuster
Worley Catastrophe
06.2013 - 01.2020
- Managed residential property and casualty claims for multiple insurance companies, ensuring timely resolution and compliance with industry standards.
- Inspected properties for damage assessment following catastrophic events, providing accurate evaluations to support claim approvals.
- Documented findings and prepared detailed reports for insurance claims.
- Collaborated with policyholders to explain claim processes and requirements, enhancing understanding and facilitating smoother claim submissions.
Field Adjuster | File Examiner | Trainer
Allied American Adjusting Company
06.2013 - 01.2015
- Reviewed estimates and final reports for a 20-adjuster team, trained adjusters, and served as CAT Team Lead, enhancing team capabilities and ensuring compliance with standards.
- Researched and interpreted policy language, investigated causes of loss, evaluated damage and coverage, negotiated settlements, and prepared detailed claim reports to support timely resolution.
- Conducted on-site inspections for property damage and claims assessment.
- Evaluated insurance claims for accuracy and compliance with company guidelines.
- Collaborated with clients to gather necessary documentation for claims processing.
Citizens Property Insurance MCM Adjuster
Bradley Stinson & Associates
Fort Lauderdale, USA
06.2011 - 04.2013
- Investigated and settled Citizens property claims, ensuring thorough documentation and effective negotiation.
- Managed and trained new MCM adjusters, achieving closure of 700+ claims with a 97.11 average QA score and 11.25-day cycle time; served as CAT Team Lead.
- Fort Lauderdale, Florida
Large Loss Quality Control Team Lead
Worley Catastrophe
Hammond, USA
05.2010 - 06.2011
- Managed complex commercial and business-interruption claims, ensuring adherence to large-loss quality standards.
- Trained team members on quality assurance processes and protocols.
- Supported disaster recovery operations for BP Oil Spill in Hammond, Louisiana.
Property Adjuster
HSG Code Blue
Eau Claire, USA
10.2009 - 05.2010
- Adjusted 288 property claims in water mitigation and fire damage, serving as sole adjuster for commercial claims in northwestern Wisconsin.
- Eau Claire, Wisconsin
- Evaluated property damage claims for accuracy and compliance with policies.
- Collaborated with contractors to estimate repair costs and timelines.
Education
Technical Degree - Construction Management
Detroit Lakes Technical College
Detroit LakesSkills
- Property claims management
- Claims investigation
- Property-loss estimating
- Damage evaluation
- Scope analysis
- Business interruption analysis
- Xactimate proficient
- Claims Process Optimization
- Documentation
- Policy interpretation
- Coverage analysis
- Settlement
- Appraisal services
- Dispute resolution
- Settlement assistance
- Litigation support
- Claims Process Optimization
- Claims Quality Assurance
- Construction Claims Analysis
- File review
- File review
Certification
- P.L.A.N. Certified Appraiser
- HAAG Certified Inspector
- IICRC Water Technician (2009)
- Xactimate proficient
- Certified Citizens CAT Team Lead (2012)
- State Farm Certified #10523
- MetLife Certified Adjuster
- Nationwide Commercial Adjuster Certified
- Certified Butler Builder - Metal Building Systems and Metal Roof Systems
- Florida Adjuster License #P236242
Personal Information
Title: Senior Property Claims Professional
Military Service
Title: Senior Property Claims Professional
Timeline
Certified Appraiser/Umpire
Allied American Adjusting Company
02.2023 - 03.2025
Claims Handler
Heritage Property & Casualty Insurance / Contractors Alliance Network
05.2016 - 06.2025
Independent Property Claims Professional | Field Adjuster | Appraiser | Umpire
Great Northern Adjusting LLC
07.2013 - Current
Field Adjuster
Worley Catastrophe
06.2013 - 01.2020
Field Adjuster | File Examiner | Trainer
Allied American Adjusting Company
06.2013 - 01.2015
Citizens Property Insurance MCM Adjuster
Bradley Stinson & Associates
06.2011 - 04.2013
Large Loss Quality Control Team Lead
Worley Catastrophe
05.2010 - 06.2011
Property Adjuster
HSG Code Blue
10.2009 - 05.2010
Technical Degree - Construction Management
Detroit Lakes Technical College