Ryan Willis
Ellisville,MO
Summary
Dynamic claims adjuster with a focus on complex and large loss claims. Successfully led catastrophe response teams, coordinating efforts across multiple states to deliver timely and effective resolutions. Exceptional skills in investigation and negotiation drive high customer satisfaction and claim accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Claims Adjuster -Property
Independent Property Claims Adjuster
, United States
06.2025 - Current
- Adjusted property claims independently in field and virtual settings for multiple firms and insurance companies.
- Investigated property damage claims and assessed the extent of loss.
- Communicated findings to clients and insurance companies effectively.
- Reviewed policy coverage and determined claim eligibility for clients.
Catastrophe Field Property Adjuster
Allstate Insurance Company
St. Louis, MO
04.2024 - 06.2025
- Catastrophe team field adjuster specializing in complex claims and large losses.
- Inspected properties impacted by diverse perils to determine damages and guide claims processing.
- Traveled across various regions in United States to assess claims and facilitate timely resolutions.
Property Field Adjuster
RAC Adjustments Inc.
Springfield, IL
03.2021 - 01.2022
- Managed residential, commercial, farm, and 3rd party liability claims across Central Missouri and Southern Illinois, ensuring timely and accurate claim resolutions.
- Evaluated property damage claims for residential and commercial clients.
- Inspected properties to assess damage and determine necessary repairs.
- Collaborated with insurance agents to gather relevant claim information.
Estimate Writer
Elite Claims Solutions
St. Louis, MO
08.2020 - 03.2021
- Created and reconciled insurance estimates for property claims for over 20 contractors using Xactimate, verifying accuracy and adherence to industry standards.
- Developed comprehensive insurance policy narratives for client communication.
- Researched industry trends to enhance content relevance and accuracy.
- Collaborated with legal teams to ensure compliance in written materials.
Field Claims Adjuster - Property
Independent Property Claims Adjuster
, United States
10.2016 - 08.2020
- Adjusted catastrophe and daily property claims across 15+ states, ensuring thorough evaluations and timely resolutions.
- (Eberl, E.A. Renfroe, The Best Claims Solutions, Alacrity, Pilot, QA Claims, DMA, Brightclaim Inc., etc.)
- Investigated property damage claims for various insurance providers.
- Assessed damages and determined claim validity through thorough inspections.
- Collaborated with policyholders to gather necessary documentation and evidence.
Furniture Salesman
Carol House Furniture
Valley Park, MO
03.2015 - 10.2016
- Consistently performed as a top salesperson by utilizing exceptional customer service and communication skills.
Claims Adjuster Fastpath – Property
Fireman’s Fund Insurance Company
O’Fallon, MO
03.2014 - 11.2014
- Investigated, evaluated, negotiated, and settled residential, commercial, farm, and 3rd party liability property claims, ensuring fair resolutions for all parties involved.
- Facilitated transition of Fireman’s Fund insurance company to Chubb at auction in October 2014.
- Evaluated insurance claims for accuracy and compliance with company policies.
- Investigated claim details through interviews and document reviews.
- Collaborated with policyholders to gather necessary information and documentation.
Agent-Producer
Farmers Insurance Agency
Ballwin, MO
03.2012 - 05.2013
- Delivered comprehensive insurance solutions across all lines, addressing client needs and enhancing policyholder satisfaction.
- Managed client insurance policies and ensured accurate coverage details.
- Educated clients on available insurance options and benefits tailored to needs.
- Assisted with claims processing and provided necessary documentation to clients.
Education
Bachelor of Science - Actuarial Science & Mathematical Modeling for Business
Maryville University
St. Louis, MO12-2007
Skills
- Technical Claims Experience
- Xactimate Estimating
- Claim investigation
- Large Loss Property Claims
- Commercial Property Claims
- Residential Property Claims
- Farm Property Claims
- Catastrophe Claims Handling
- Investigation & Negotiation
- Loss management
- Property Claims Management
- Policy Interpretation
- Litigation Support
- Multi-Claim Prioritization
- Claim File Auditing
- Roofing & Construction Knowledge
- Building Materials Identification
- HAAG Certified Field Inspector
- CAT Team Leadership
Certification
- National Producer Number, 16528178
- Insurance Adjuster’s Licenses All Lines/Property & Casualty, Connecticut, Delaware, Florida (W423877), Louisiana, Mississippi, North Carolina, New Hampshire, Oklahoma, Rhode Island, South Carolina, Texas (1900354), Vermont, Wyoming
- Florida Designated Home State Adjuster
- E.A. Renfroe Rope and Harness Certification, 2 Story Steep
- State Farm, USAA, Allstate, Citizens and Tower Hill Certifications
- HAAG Certified Reviewer, Residential (Level I)
- Xactimate Level 3 Certification, Full mastery of Xactimate software for large complex loss scenarios.
Accomplishments
- Large Loss experience handling claims in excess of $250,000 regularly, including several exceeding $500,000.
- Handled and closed over 4,000 property claims, including all perils in many states.
- Catastrophe experience from hurricanes, wildfires, floods, hailstorms, tornadoes, nor’easters, ice and snow.
- Daily Claims experience with State Farm, Allstate, AAA, USAA, American Family, Fireman’s Fund, and numerous smaller insurance companies.
- Authority extended up to $50,000 for State Farm property field claims in order to facilitate first-contact settlements on site.
- HAAG Level I and Xactimate Level III Certified.
- Experience working with and for contractors as Elite Claim Solution’s top Estimate Writer in 2020.
- State Farm ALIAS – EWZB / Allstate NTID – RWIQG
References
- Sam Fleming, Former Manager, Best IRS, (615) 605-6447
- Chad Smith, Manager, E.A. Renfroe, (573) 821-2456
- Justin Harris, Experienced Independent Adjuster, (224) 772-9007
- Jaylen Hill, Experienced Pilot Adjuster, (817) 875-2017
Deployment Experience
- Hurricane Matthew, 2016, State Farm, Raleigh, NC
- Hurricane Harvey, 2017, State Farm, Dallas, TX
- Hurricane Irma, 2017, State Farm, Jacksonville, FL
- Tubbs Wild Fire, 2017, AAA, Santa Rosa, CA
- Nor’ Easter, 2018, AAA, Hartford, CT
- Daily Claims, 2018, State Farm, Thomasville, GA
- Daily Claims, 2018, State Farm, Colby, KS
- Hail CAT, 2019, State Farm, Bartlesville, OK
- Daily Claims, 2022, USAA and others, MO/IL
- Hurricane Ian, 2022, State Farm, Punta Gorda/Port Charlotte, FL
- Daily Claims, 2023, State Farm, Kansas City, MO
- Wind/Hail CAT, 2023, AAA, Nashville, TN
- Wind/Hail CAT, 2023, State Farm, Akron, OH
- Wind/Hail CAT, 2023, State Farm, Chicago, IL
- Allstate Staff CAT, 2024-2025, USA
- Independent CAT Claims, 2025 - Present, MO/IL
Timeline
Field Claims Adjuster -Property
Independent Property Claims Adjuster
06.2025 - Current
Catastrophe Field Property Adjuster
Allstate Insurance Company
04.2024 - 06.2025
Property Field Adjuster
RAC Adjustments Inc.
03.2021 - 01.2022
Estimate Writer
Elite Claims Solutions
08.2020 - 03.2021
Field Claims Adjuster - Property
Independent Property Claims Adjuster
10.2016 - 08.2020
Furniture Salesman
Carol House Furniture
03.2015 - 10.2016
Claims Adjuster Fastpath – Property
Fireman’s Fund Insurance Company
03.2014 - 11.2014
Agent-Producer
Farmers Insurance Agency
03.2012 - 05.2013
Bachelor of Science - Actuarial Science & Mathematical Modeling for Business
Maryville University