Joanna Garza
12034 Tower Creek, San Antonio
Overview
16
16
years of professional experience
Work History
Senior Property Claims Adjuster - Field
USAA
12.2016 - Current
- Manage all aspects of complex, high value personal property claims
- Consistently adheres and exceeds internal goals for cycle time, audits, close ratio, and member communication
- Conducts on site field inspections to determine loss exposure and provide guidance to members
- Excellent use of XactAnalysis/Xactimate to create/review estimates
- Develop action plans with vendors to ensure satisfaction, efficient handling and billing and actively negotiate when necessary
- Negotiates with Public Adjusters and demands
- Member satisfaction advocate
- Active Claims Service Delegate Manager to include managing workload, distributing assignments and reviewing authority requests
- Team Lead and actively trains and mentors new and existing Personal Property Field Adjusters
- Active Property and Casualty Adjuster's License
Property Adjuster II
USAA
11.2015 - 12.2016
- Investigated, evaluated, and equitably settled moderately complex property claims in accordance with the terms and conditions of the policy contract
- Provided prompt and efficient claims service to customers
- Analyzed information obtained to establish validity of claim, legal liability, and settlement value
- Coordinated with internal functions to include Special Investigations Unit, Legal Counsel, Subrogation, and Property Direct Repair Program
- Started the pilot of the Non-PDRP VDN phone line, worked on the Internal Catastrophe Unit team, and assisted with team building
- Claims management expert
- Consistently adheres to and exceeds adjuster expectations and internal goals
Property Adjuster III
USAA
11.2014 - 11.2015
- Recorded and evaluated property in an inbound phone intensive call center environment
- Screened incoming calls to recognize loss level exposures and determined appropriate level of handling
- Responsible for settling low complexity claims in an accurate and efficient manner
- Verified policy coverage and discussed claims process
- Applied knowledge of policies and critical thinking skills, along with negotiation and investigation skills, to settle claims according to company procedures
Avenger Crewmember/Air And Missile Defense
Army National Guard
05.2009 - 05.2015
- Work in my field of specialty and follow guidelines and interact with people
- Secret Clearance
Veterinary Receptionist
Westside Animal Hospital
07.2013 - 07.2014
- Greet clients and pets and provide excellent customer service, use medical records to record data and use Cornerstone Software to put new clients in database
- Answer phones on multi line phone system and schedule appointments accordingly, organize and file paperwork, utilize copy & fax machine
- Cash Handling, Credit/Debit transactions.
Veterinary Receptionist/Assistant
Reilly Road Animal Hospital
08.2012 - 06.2013
- Greet clients and pets and provide excellent customer service, use medical records to record data and use Cornerstone Software to put new clients in database
- Answer phones on multi line phone system and schedule appointments accordingly, organize and file
paperwork, utilize copy & fax machine.
Guest Services Representative
Courtyard by Marriott
01.2011 - 01.2012
- Provide excellent customer service to guests, check guests into hotel using Fosse Software
- Answer phones on multiline phone system and make reservations accordingly, organize and file paperwork
- Cash handling, Credit/Debit transactions
Education
Bachelor of Arts - Social and Criminal Justice
Ashford University
OnlineAssociate of Applied Science - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Greeneview High School
2009
Skills
- Claims File Management Expert
- Large Loss Personal Property Adjusting
- P&C Knowledge and State Laws
- Corporate Policies and Procedures
- Management Experience
- Fieldwork
- Resolving Complex Issues
- Strong Negotiation Skills
Timeline
Senior Property Claims Adjuster - Field
USAA
12.2016 - Current
Property Adjuster II
USAA
11.2015 - 12.2016
Property Adjuster III
USAA
11.2014 - 11.2015
Veterinary Receptionist
Westside Animal Hospital
07.2013 - 07.2014
Veterinary Receptionist/Assistant
Reilly Road Animal Hospital
08.2012 - 06.2013
Guest Services Representative
Courtyard by Marriott
01.2011 - 01.2012
Avenger Crewmember/Air And Missile Defense
Army National Guard
05.2009 - 05.2015
High School Diploma -
Greeneview High School
Bachelor of Arts - Social and Criminal Justice
Ashford University
Associate of Applied Science - Medical Billing and Coding
Ultimate Medical Academy
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