Antoine Thomas
Lawrenceville,GA
Summary
Seeking a career with an innovative company where I can utilize my skills, knowledge, and experience as an insurance adjuster. Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Property Claims Adjuster/Property Desk Adjuster
Renfroe
Atlanta, GA
08.2021 - 10.2023
- Interacted with witnesses and claimants.
- Prepared reports of findings of investigations.
- Exercised proper judgment and decision making to analyze over 20 claims per week.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Prepared comprehensive reports to negotiate purchase price and repair of properties.
- Developed effective techniques to mitigate losses.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts
- Used Xact Contents to compile estimates for personal property and structure damage
- Directed and coordinated various investigations conducted by field investigation team
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors
- Followed up with insured individuals regarding premium and deductibles payments
- Exercised proper judgment and decision making to analyze over 25 claims per week.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
Property Desk Adjuster
Wardlaw
Lawrenceville
07.2023 - 09.2023
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Prepared sketch of floor plan and roofline and entered data into Symbility to develop line-by-line item costs of damages.
- Scoped and photographed properties for defects and damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Used Symbility to compile estimates for personal property and structure damage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Analyzed information gathered by investigation and report findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Resolved complex, severe exposure claims using high service oriented file handling.
Rideshare Driver
Uber
Lawrenceville, GA
11.2023 - Current
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Education
Bachelor of Science - Business Management
The University of Alabama
Tuscaloosa, AL12.2004
Skills
- Service recommendations
- Account management
- Complaint resolution
- Customer Relations
- Telephone etiquette
- Coaching and mentoring
- Interpersonal communications
- Interdepartmental communication
- Professional telephone demeanor
- Recordkeeping strengths
- Active Listening
- Claims Assessments
- Property Inspection
- Property Assessments
- Claim Validity Determination
- Investigation Documentation
- Insurance Policy Application
- Estimating Software
- Excellent People Skills
- Excellent Time Management Skills
- Interpreting Coverage
- Customer Experience
- Outstanding Customer Service Skills
- Insurance Industry Experience
- Property Adjusting
- Microsoft Excel
- Communications Strategies
- Production Logs
- Review Cases
- Property Claims
- Determine Coverage
- Hail and Wind Damage Assessment
- Xactimate Specialist
- Damage Itemization
- Onsite Evaluation
- Customer Satisfaction
- Onsite Visits
- Negotiation and Mediation Skills
- Claims Investigations
Timeline
Rideshare Driver
Uber
11.2023 - Current
Property Desk Adjuster
Wardlaw
07.2023 - 09.2023
Property Claims Adjuster/Property Desk Adjuster
Renfroe
08.2021 - 10.2023
Bachelor of Science - Business Management
The University of Alabama