Bria Monet Moore
Montgomery,AL
Summary
Licensed insurance professional with a strong background in claims resolution, risk analysis, and customer service. Adept at investigating, evaluating, and negotiating complex claims in accordance with policy terms and regulatory requirements. Holds active licenses in Property & Casualty and Life & Health insurance. Security+ certified, offering strong data handling awareness and compliance. Highly organized and detail-oriented with a proven ability to resolve disputes efficiently in high-volume environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Statefarm
01.2022 - Current
- Investigate, evaluate, and resolve complex auto, home, and life insurance claims in compliance with company policies and applicable laws
- Maintain average case resolution time 20% faster than department benchmark
- Negotiate settlements with claimants and legal representatives to ensure fair and prompt resolution
- Document all case details, correspondence, and actions in claim management systems
- Coordinate with underwriters, legal counsel, and external vendors as needed
Insurance Support Specialist
Statefarm
05.2019 - 01.2022
- Processed policy applications, endorsements, and cancellations for Life & Health and Property & Casualty lines
- Verified customer information for accuracy and compliance using internal and third-party databases
- Collaborated with agents to streamline workflow and enhance client onboarding experience
- Trained new hires on claims intake procedures and internal systems
Customer Service Representative
Southern Financial Services
01.2014 - 05.2019
- Delivered exceptional customer service to clients via phone and email
- Assisted with billing inquiries, account management, and policy renewals
- Resolved customer complaints effectively, maintaining a 95% satisfaction rating
- Supported the development of new representatives through training and mentorship
Education
Bachelor of Science - Information Technology
Western Governors University
01.2026
Skills
- Claims Investigation & Resolution
- Customer Service & Dispute Resolution
- Policy Interpretation
- Regulatory Compliance (HIPAA, PCI)
- Risk Management
- Microsoft Office Suite & Claims Management Systems
- Verbal & Written Communication
- Data Security Awareness (Security Certified)
- Critical thinking
Certification
- CompTIA Security+ (SY0-701) – Active
- Property & Casualty Insurance License – Active
- Life & Health Insurance License – Active
Timeline
Claims Adjuster
Statefarm
01.2022 - Current
Insurance Support Specialist
Statefarm
05.2019 - 01.2022
Customer Service Representative
Southern Financial Services
01.2014 - 05.2019
Bachelor of Science - Information Technology
Western Governors University
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