Alexander Lesperance
Anchorage,AK
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my inventory management and exceptional interpersonal skills from previous warehouse work settings to significantly improve customer satisfaction. My proactive approach and ability to adapt quickly led to notable achievements in both team collaboration and efficiency, making me a reliable asset in fast-paced warehouse retail environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Millworks/Paint Associate
The Home Depot Inc
07.2024 - 02.2025
- Proactively addressed customer inquiries regarding special orders or out-of-stock items.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Maintained an organized workspace to ensure smooth operations during peak hours and high-traffic periods.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Flooring Specialist
The Home Depot Inc
10.2023 - 07.2024
- Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
- Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.
- Earned repeat business through exceptional customer service, maintaining strong relationships with both residential and commercial clients.
- Maintained a safe working environment by following industry best practices and adhering to safety regulations during all projects.
- Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Coordinated merchandise display, ensuring clear and precise labeling.
- Listened to customer needs and desires to identify and recommend optimal products.
Tool Rental Sales Associate
The Home Depot Inc
12.2020 - 10.2023
- Collaborated with team members to optimize workflow and strengthen communication channels within the store.
- Used POS system to compute and receive payments for rentals.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Provided friendly, attentive service to all customers, fostering positive relationships and repeat business.
- Managed reservation system efficiently, ensuring availability of requested tools for customer pick-up dates.
- Processed rental transactions accurately and efficiently, ensuring timely returns and preventing disputes over billing.
- Streamlined tool rental processes for improved efficiency and faster customer service.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Merchandising Execution Team Associate
The Home Depot Inc
05.2018 - 12.2020
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
Cashier
The Home Depot Inc
10.2016 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Costco
06.2015 - 01.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Specialty Team Member
Costco
08.2014 - 06.2015
- Supported store operations through efficient inventory management, stocking shelves, and maintaining clean displays.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
Cashier
Costco
09.2011 - 08.2014
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Associate Of Arts And Sciences - Computer Graphics
International Academy of Design And Technology
Orlando, FL07.2010
Skills
- Inventory management
- Customer needs assessment
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Cleaning and sanitizing
- Multitasking Abilities
- Adaptable and flexible
- Organizational skills
- Creative thinking
- Active listening
- Decision-making
- Detail-oriented
- Excellent written and verbal communication
- Cash register operation
- Purchase orders
- Self motivation
- Equipment operation
- Merchandise display creativity
- Cash handling experience
- Store maintenance
- Teamwork
- Excellent communication
- Cash handling
- Professionalism
- Basic mathematics
- Payment processing
Certification
Forklift Operator license
Timeline
Millworks/Paint Associate
The Home Depot Inc
07.2024 - 02.2025
Flooring Specialist
The Home Depot Inc
10.2023 - 07.2024
Tool Rental Sales Associate
The Home Depot Inc
12.2020 - 10.2023
Merchandising Execution Team Associate
The Home Depot Inc
05.2018 - 12.2020
Cashier
The Home Depot Inc
10.2016 - 05.2018
Cashier
Costco
06.2015 - 01.2016
Specialty Team Member
Costco
08.2014 - 06.2015
Cashier
Costco
09.2011 - 08.2014
Associate Of Arts And Sciences - Computer Graphics
International Academy of Design And Technology