Alexander Liz Hilario
Miami,FL
Summary
Proactive Customer Service and Sales Agent with extensive experience in client relations, technical support, and problem-solving. Resolving conflicts, and promoting sales through effective product presentations. Known for building strong customer relationships, enhancing guest satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Costumer Service and Sales Agent
AT&T Call Center
07.2023 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of our products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Housekeeping Room Attendant
Mr C Hotel
10.2022 - 07.2023
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Roofer
Star Construction
05.2020 - 10.2022
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Resolved issues quickly by troubleshooting problems related to leaks, structural damage, or poor workmanship from previous contractors.
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL05.2020
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Call Control
- Resilience Under Pressure
- Problem-solving abilities
- Computer Proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Costumer Service and Sales Agent
AT&T Call Center
07.2023 - Current
Housekeeping Room Attendant
Mr C Hotel
10.2022 - 07.2023
Roofer
Star Construction
05.2020 - 10.2022
High School Diploma -
Miami Coral Park Senior High School
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