Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Waltz

Spring,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Costumer Service Representative Agent

Hallmark Aviation
10.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Supervisor

Jdda Group
03.2017 - 12.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.

Education

Associate of Science - Pharmacy Technology

LONESTAR COLLEGE NORTH HARRIS
Houston, TX
05.2019

Bachelor of Science - Hotel, Motel, And Restaurant Management

CEBU UNIVERSITY
PHILIPPINES
04.2007

Skills

  • Information Security
  • Active Listening
  • Travel Planning
  • Report Preparation
  • Sales Expertise
  • Customer Service
  • Service Upselling
  • Problem-Solving Abilities
  • Computer Proficiency
  • Client Relations
  • Strategic Sales Knowledge

Timeline

Costumer Service Representative Agent

Hallmark Aviation
10.2022 - Current

Supervisor

Jdda Group
03.2017 - 12.2021

Associate of Science - Pharmacy Technology

LONESTAR COLLEGE NORTH HARRIS

Bachelor of Science - Hotel, Motel, And Restaurant Management

CEBU UNIVERSITY

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