Alexander Lopez
Allentown,USA
Summary
Dedicated professional with extensive experience in client relationship management and data entry accuracy. Skilled in applying standard operating procedures to enhance service delivery. Committed to driving process improvements that align with customer requirements and business objectives.
Overview
11
11
years of professional experience
Work History
Packaging - Clinical Trials Division
ThermoFisher Scientific
Allentown, PA
04.2021 - Current
- Ensure adherence to specifications and the highest quality standards.
- Apply Good Manufacturing Practices (cGMP), Standard Operating Procedures (SOPs), and customer requirements in all areas of responsibility.
- Follow all safety regulations and conduct all activities in a safe & efficient manner.
- Participate as an active member of Practical Process Improvement (PPI) initiatives.
- Demonstrate and promote Thermo Fisher's 4I Values of Integrity, Intensity, Innovation, and Involvement.
Phone Interviewer
SSRS
Allentown, PA
11.2017 - 05.2021
- Survey research via phone calls.
- Enter data from respondents accurately into appropriate forms.
- Conduct surveys and collect data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews.
- Conducted comprehensive phone interviews to gather detailed participant feedback.
- Documented responses accurately in company database for analysis.
- Updated databases regularly with completed notes from each telephone interview conducted.
- Recorded information about calls and attempts to contact individuals.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
Client Service Representative
iQor
Bethlehem, PA
01.2016 - 02.2016
- Process and record new insurance policies.
- Correspond with insured or agent to obtain information or inform them of account status or changes.
- Managed client accounts, ensuring accurate information and timely updates.
- Resolved client issues through effective problem-solving and coordination efforts.
- Utilized CRM software to track interactions and manage client data efficiently.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Provided customer service support to clients in a timely and efficient manner.
- Maintained customer records in the database system.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Adhered to all applicable laws and regulations while performing job duties.
- Assisted customers with product information and pricing.
- Verified accuracy of data entered into company systems.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Escalated complex customer inquiries to supervisors when necessary.
- Processed orders, accurately and promptly.
- Collected deposits or payments and arranged for billing.
Production Worker
Knoll's Textiles
East Greenville, PA
08.2014 - 02.2015
- Inspect materials and products for defects, and to ensure conformance to specifications.
- Identify and mark materials, products, and samples, following instructions.
- Work as a team to complete creation, packing and shipping of materials for office furniture.
- Operated machinery for efficient production and assembly processes.
- Packaged finished products for shipment according to specifications.
- Maintained cleanliness and organization of work area throughout shifts.
- Followed standard operating procedures for equipment usage and safety protocols.
- Cleaned up work area at end of shift to maintain safe working environment.
- Inspected product quality prior to packaging and shipment.
Education
B.S. - Computer Information Sciences
Everest University Online
Tampa, FLSkills
- C
- Quality assurance
- Good manufacturing practices
- Data entry accuracy
- Process improvement
- Client relationship management
- Technical documentation
- Attention to detail
- Problem solving
- Training & Development
- Microsoft Office
- Computer skills
- C
- Visual
- NET
- Python
- COBOL
- Public speaking
- Empathy
- Kinesthetic Learning
- Translation of material
References
Provided at time of request to best suit the position
Communication Skills
Recently edited an audio file which was used during a wedding reception by the bride. Communicated with the bride-to-be via email/instant messaging until the file was flawlessly altered to her specifications.
Affiliations
- Currently pursuing A+ certifications in Networking, Securitry and Cisco Systems.
Timeline
Packaging - Clinical Trials Division
ThermoFisher Scientific
04.2021 - Current
Phone Interviewer
SSRS
11.2017 - 05.2021
Client Service Representative
iQor
01.2016 - 02.2016
Production Worker
Knoll's Textiles
08.2014 - 02.2015
B.S. - Computer Information Sciences
Everest University Online