Danielle Evarts
Knoxville,TN
Summary
Professional with experience supporting senior leadership in fast-paced environments. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Adaptable and reliable with excellent communication and organizational skills.
Overview
20
20
years of professional experience
Work History
Assistant to the Director of Clinical Trials and Clinical Trials Data Coordinator
University of Tennessee Medical Center
07.2024 - Current
- Coordinate, Organizes and prepares meetings, presentations, luncheons and travel on behalf of the Director
- Performs clerical and administrative support for the Cancer Institute
- Extracts specific data for research source documents for clinical trial Case Report forms
- Enter data into clinical trial sponsors multiple electronic data capture systems
- Resolves data entry queries from sponsors
- Gather data for monthly metrics report
Revenuer Account Team Senior
Wakefield and Associates
11.2010 - Current
- Exceeded revenue collection goals by building debtor and third-party relationships to recover outstanding balances
- Collaborated with the insurance department to resolve medical billing issues
- Utilized skip-tracing resources and methods to locate debtors
- Project Lead for negotiating and tracking specialized payment plans with credit counseling agencies and attorneys
- Created standardized procedures, databases, and settlement calculating tools to streamline the collections process
- Handled and diffused escalated phone calls with debtors that could not be resolved at a lower level
- Trained and managed a new team of collectors that performed in the top 10 within 3 months
- Worked directly with clients to audit accounts for efficiency, effectiveness, and accuracy
- Produced tools and performed administrative duties to support collectors, management and other departments
Medicaid Quality Control Reviewer (MEQC Reviewer)
Kansas Health Policy Authority
11.2006 - 07.2010
- Collaborated in the launching of the state Medicaid Quality Control program required by the Federal Government
- Assisted with developing the necessary tools to determine the states Payment Error Rate Measurement
- Designed MEQC audit forms and effective processes to improve case auditing flow for QA assessments
- Trained the MEQC team on the Family Medicaid application, review process, and the federal and state policies
- Received extensive training on Medicare programs
- Assessed and reported quality control findings to ensure program compliance and to minimize errors
- Determined and authorized state Medicaid benefits to applicants that meet state and federal guidelines
- Reviewed and determined contractor errors on Medicaid applications for feedback
- Trained new Human Service Specialists on the Medicaid application process and contractor review process
Eligibility Counselor
Maximus (State of Kansas Contractor)
06.2005 - 10.2006
- Review initial Medicaid application eligibility based on state and federal guidelines
- Managed all case maintenance tasks
- Trained Eligibility Counselors in the processes and procedures for Case Maintenance and Application Intake
Education
Business Administration - Management, Marketing
Wichita State University
Wichita, KS05.2000
Associates of Arts -
Butler County Community College
El Dorado, KS05.1997
Skills
- Conflict resolution
- Policy interpretation and implementation
- Organization
- Critical thinking
- Analytical
- Team management
- Rapport building
- Leadership
- Adaptability
- Customer service
- Training and development
- Microsoft Office Suite
- Cross platform utilization
- Time management
- AS400
Achievements
- National and Regional awards for exceeding sales by 10% or more.
- Increased customer base by 30%-40%.
- Increased consumer credit counseling and attorney debt relief settlements from $7k to $85k+ per month.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balance401k matchHealthcare benefitsPersonal development programsPaid time offCertification
Association of Credit and Collection Professionals Certification 2010-present
Timeline
Assistant to the Director of Clinical Trials and Clinical Trials Data Coordinator
University of Tennessee Medical Center
07.2024 - Current
Revenuer Account Team Senior
Wakefield and Associates
11.2010 - Current
Medicaid Quality Control Reviewer (MEQC Reviewer)
Kansas Health Policy Authority
11.2006 - 07.2010
Eligibility Counselor
Maximus (State of Kansas Contractor)
06.2005 - 10.2006
Associates of Arts -
Butler County Community College
Business Administration - Management, Marketing
Wichita State University
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