Alexander E. Lopez
Shawnee
Summary
Proven manager with expertise in operational efficiency and team leadership. Demonstrated ability in performance analysis, data analysis, and process improvement. Strong problem-solving skills drive successful outcomes and enhance team productivity.
Overview
12
12
years of professional experience
Work History
Customer Experience Manager
Ingka IKEA Group
Merriam
05.2024 - 03.2026
- Led nine co-workers in daily operational tasks, enhancing workflow and team collaboration.
- Hired talented individuals to enhance team capabilities.
- Partnered with teams to develop customer experience initiatives, fostering a customer-centric culture.
- Resolved escalated customer issues promptly, managing conflicts effectively.
- Completed end-of-day accounting, including daily deposits and cash vault management.
Recovery Manager
Ingka IKEA Group
Merriam
04.2014 - 05.2024
- Directed eight co-workers in daily operational tasks to ensure efficiency.
- Performed product testing, and compliance to Consumer Product Safety Commission.
- Oversaw recovery operations to minimize loss across retail environments.
- Developed and implemented procedures for inventory management and cost control.
- Managed the development, implementation, and maintenance of policies, procedures, standards, systems, processes, and tools related to recovery activities.
- Performed root cause analysis when necessary to determine underlying issues causing delays or failures in achieving desired results.
Education
Certification Certificate - Electrical, Electronics And Communications
Pinnacle Institute (PCI)
Kansas City, MO04-2009
Skills
- Training and facilitation
- Performance analysis
- Root cause analysis
- Operational efficiency
- Project management
- Budgeting and forecasting
- P&L management
- Microsoft Office Suite
Timeline
Customer Experience Manager
Ingka IKEA Group
05.2024 - 03.2026
Recovery Manager
Ingka IKEA Group
04.2014 - 05.2024
Certification Certificate - Electrical, Electronics And Communications
Pinnacle Institute (PCI)