Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander M. Burt

Tampa

Summary

Dedicated and ambitious professional with a strong drive for success. Excel in providing exceptional customer service with a friendly and approachable demeanor. Eager to secure a rewarding career opportunity where I can utilize my skills and passion to make a positive impact.

Overview

15
15
years of professional experience

Work History

Valet/Operation Manager

Safeway Parking Enterprises
01.2018 - Current
  • Valet Manager, supervising and coordinating all valet operations to ensure efficient, safe, and professional parking services for guests
  • My role required exceptional leadership, customer service, and operational management skills to maintain the highest standards of service and safety
  • Team Leadership: Managed and trained a team of valet attendants, ensuring all staff were equipped with the necessary skills and knowledge to provide exceptional service
  • Customer Service Excellence: Provided a welcoming, professional, and courteous experience for guests, addressing concerns or special requests in a timely and effective manner
  • Operational Oversight: Oversaw the day-to-day valet operations, including the management of vehicle flow, parking assignments, and safe vehicle handling
  • Scheduling & Staffing: Created and maintained schedules to ensure adequate valet coverage during peak hours, optimizing team performance and efficiency
  • Safety & Compliance: Ensured adherence to company policies, safety standards, and local regulations, including managing vehicle handling procedures and maintaining insurance documentation
  • Conflict Resolution: Addressed customer complaints and issues, ensuring prompt resolution and maintaining a positive guest experience
  • Inventory & Equipment Management: Monitored and maintained valet equipment, including keys, ticket systems, and uniforms, ensuring everything was in good working order
  • Reporting & Communication: Communicated regularly with management and other departments to report on daily operations, staffing levels, and customer feedback
  • Prepared detailed reports on valet operations and performance metrics
  • Performance Monitoring: Regularly assessed valet team performance and provided feedback and coaching to improve service quality and operational efficiency

Inside Sales Person and Merchandiser

ADDISON/DICUS CO.
01.2013 - 01.2016
  • Responsible for showroom merchandising and Oriental rug installation as a part-time employee while in college
  • Became an inside sales person and merchandiser while also revamping inventory system
  • Performed accounts payable function for vendor invoices and assisted installations as needed

Maintenance and Cleaning

WINDWOOD/Pure Athletix HEALTH CLUB
07.2009 - 01.2012
  • Responsible for maintenance and cleaning of the health club and tennis facilities while attending college

Education

Associates Degree -

Seminole State College
Orlando, FL
01.2013

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Community College of Allegheny County
Pittsburgh, PA
01.2010

High School - undefined

Pine-Richland High School
Gibsonia, PA
05.2008

Skills

  • Basic maintenance
  • Parking management
  • Incident reporting
  • Operational procedures

Timeline

Valet/Operation Manager

Safeway Parking Enterprises
01.2018 - Current

Inside Sales Person and Merchandiser

ADDISON/DICUS CO.
01.2013 - 01.2016

Maintenance and Cleaning

WINDWOOD/Pure Athletix HEALTH CLUB
07.2009 - 01.2012

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Community College of Allegheny County

High School - undefined

Pine-Richland High School

Associates Degree -

Seminole State College

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Alexander M. Burt