Alexander Milman
Voorhees,NJ
Summary
Dynamic Shift Lead and Lead Trainer at Chick-fil-A, I excel in team motivation and productivity monitoring, enhancing customer satisfaction and operational efficiency. Skilled in Spanish communication and production leadership, I've significantly contributed to training development and performance improvements, leveraging strong verbal prowess and scheduling expertise for impactful results.
Overview
2
2
years of professional experience
Work History
Shift Lead
Chick-fil-A
Cherry Hill, NJ
12.2022 - Current
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Identified opportunities for operational improvements and communicated them to management.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Lead Trainer
Chick-fil-A
Cherry Hill, NJ
12.2022 - Current
- Conducted needs assessments to determine training requirements and identified gaps in performance.
- Developed, implemented and evaluated training programs for employees.
- Created instructional materials such as handouts, job aids, PowerPoint presentations and online modules.
- Assisted with the development of learning objectives and course outlines for each training session.
- Led train-the-trainer sessions with subject matter experts to ensure consistency in delivery of content across departments and locations.
- Monitored participant progress through post-training surveys, interviews and focus groups.
- Analyzed data from surveys, interviews, tests and other sources to evaluate effectiveness of instruction methods used.
Education
Bachelor of Science - Business Management
Rowan University
Glassboro, NJ05-2027
Skills
- Spanish Speaking
- Productivity monitoring
- Production leadership
- Shift leadership
- Scheduling expertise
- Team motivation
- Sales proficiency
- Customer Satisfaction
- Strong verbal and written communication
Affiliations
- Religious events each week
- Quality time with family and friends
Languages
Spanish
Limited
Russian
Limited
Accomplishments
- Employee of the Month (April 2023)
- Deans Honor Roll
Timeline
Shift Lead
Chick-fil-A
12.2022 - Current
Lead Trainer
Chick-fil-A
12.2022 - Current
Bachelor of Science - Business Management
Rowan University