Angela Aguilar
Santa Maria,CA
Summary
Hands on Retail Shift Lead for 3 years bringing leadership abilities, customer service, cash management, stock organization, sales and achieve daily goals. Call Center Agent for 1 year, fluent in Spanish managing high volume patient calls ensuring compliance with HIPAA regulations.
Overview
2026
2026
years of professional experience
Work History
Retail Shift Lead
5Below
Santa Maria, California
06.2022 - 07.2025
- Handled cash register transactions accurately while providing excellent customer service.
- Organized new stock for floor placement.
- Managed cash drawer balances and deposits of store receipts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Opening and Closing store.
- Great teamwork with sales associates and store manager
CNA clinical caregiving
CCNI
Santa Maria, California
01.2024 - 02.2024
- Assisted patients with daily living activities and personal hygiene needs.
- Documented patient care
- Communicated effectively with patients, families, and healthcare team members.
- Maintained a clean and safe environment for patients
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Supported daily living activities by serving meals
Call Center Agent
Urology Associates
San Luis Obispo , California
12.2022 - 12.2023
- Managed high volume incoming calls from patients
- Assisted patients with appointment scheduling and insurance verification
- Keep patients confidential records in compliance with HIPAA regulations.
- Follow up any tasks everyday
- Updated patients contact information and records
- Patient record management
- Insurance Verification
Family Babysitter
Household
Santa Maria, CA
- Communicated with parents about the children's daily experiences
- Maintained a clean and well organized play area for optimal safety and enjoyment.
- Observed children's behavior, having positive interactions and conflict resolution.
- Planned and organized engaging activities for children's development and fun.
- Assisted children in good hygiene habits such as brushing teeth and washing hands.
- Bathed and dressed infants and toddlers.
- Changed diapers as needed.
Education
CNA Certificate
Central Coast Nursing Institute
Santa Maria, CA02-2024
High School Diploma -
Pioneer Valley High School
Santa Maria06-2022
Skills
- Teamwork
- Empathy
- Positivity and professionalism
- Spanish speaking
- Strong work ethic
- Creativity
- Patience
- Active listening
- Effective communication
- Task prioritization
Languages
English
Professional
Spanish
Professional
Timeline
CNA clinical caregiving
CCNI
01.2024 - 02.2024
Call Center Agent
Urology Associates
12.2022 - 12.2023
Retail Shift Lead
5Below
06.2022 - 07.2025
Family Babysitter
Household
CNA Certificate
Central Coast Nursing Institute
High School Diploma -
Pioneer Valley High School
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