Alexander Montalvo Santos
Alexandria,VA
Summary
Dynamic Head Cashier Supervisor with expertise in cash handling, staff training, and customer service excellence. Known for motivating teams to achieve high standards and ensuring compliance with company policies, driving operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Seafood Clerk
Jessie Taylor Seafood
Washington, DC
02.2020 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems while managing cash handling accurately.
- Trained new staff on proper seafood handling techniques and customer service best practices to enhance team performance.
- Collaborated with team members to create appealing seafood displays that increased customer engagement and sales potential.
- Assisted customers with seafood selections, offering recommendations based on their preferences and dietary needs.
- Maintained cleanliness and organization of seafood displays, ensuring compliance with health and safety standards.
- Washed floors, walls, coolers and storage shelves.
Cashier
Postres Victoria
Alexandria, VA
03.2023 - 02.2024
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to optimize checkout workflow.
Head Cashier Supervisor
Safeway
Alexandria, VA
03.2024 - Current
- Trained and mentored new cashiers on company policies and customer service standards.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
- Supervised cashiers, ensuring accurate transactions and exceptional customer service.
Education
High School Diploma -
Mount Vernon High School
Alexandria, VA06-2024
Trade - Automotive Technology
Professional Development Center
Alexandria, VA12-2024
Skills
- Organizational growth
- Motivational skills
- Cash handling expertise
- Health and safety compliance
- Team leadership
- Decision-making
- Staff training and development
- Customer service
- Workload management
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Head Cashier Supervisor
Safeway
03.2024 - Current
Cashier
Postres Victoria
03.2023 - 02.2024
Seafood Clerk
Jessie Taylor Seafood
02.2020 - 02.2023
High School Diploma -
Mount Vernon High School
Trade - Automotive Technology
Professional Development Center