Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Eric Eubanks

Help Desk
Baltimore,Maryland

Summary

Diverse background in customer service and logistics, specializing in deli clerk, warehouse worker, seafood handler, and server roles. Proven expertise in inventory management, product quality assurance, and delivering exceptional customer service in fast-paced environments. A versatile team player ready to contribute to any team-oriented setting.

Overview

6
6
year of professional experience

Work History

Seafood Clerk

Safeway Food & Pharmacy
Baltimore, MD
11.2015 - 01.2016
  • Greeted customers and answered their questions regarding seafood selection, prices, and availability.
  • Assisted in unloading delivery trucks and stocking shelves with fresh seafood items.
  • Stored products at appropriate temperatures according to health regulations.
  • Ensured that seafood products were labeled properly with expiration dates.
  • Rotated stock on a regular basis to prevent spoilage or product waste.
  • Cut, wrapped, weighed and tared seafood department products.
  • Worked safely and efficiently when handling seafood products.
  • Followed cleaning schedule for floors, walls and storage areas.
  • Adhered to established recipes when preparing seafood entrees.
  • Took apart equipment to rinse, clean and sanitize components.

Warehouse Worker

Amazon
Baltimore, MD
10.2015 - 01.2016
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Operated scanners, computers, and other equipment to track orders.
  • Identified discrepancies between physical count and computer data.
  • Followed established guidelines for picking orders accurately.
  • Transported goods to designated areas within the warehouse facility.
  • Investigated any reported problems regarding shipping errors or damages.
  • Collaborated closely with other departments on special projects as needed.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Preserved safe work environment by maintaining clean workstations and pallet area.

Deli Clerk

Shoppers Food
Baltimore, MD
01.2015 - 08.2015
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health and safety standards while preparing food.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Assisted customers with selecting products from the deli case or menu board.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Provided accurate pricing information when requested by customers.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.

Education

Associate of Science - Computer And Information Sciences

Baltimore City Community College
Baltimore, MD
05-2017

Skills

  • Beverage Preparation
  • Ordering Procedures
  • Product Merchandising
  • Food Preparation
  • Machine Safety
  • Product Rotation
  • Cleanliness and sanitation
  • Organizational abilities
  • Loading and unloading
  • Order Preparation
  • Inventory Tracking
  • Supply Ordering
  • Material Handling
  • Microsoft Outlook
  • Safety Training
  • Self-Motivated and Disciplined
  • Pallet Jacks
  • Microsoft Excel

Timeline

Seafood Clerk

Safeway Food & Pharmacy
11.2015 - 01.2016

Warehouse Worker

Amazon
10.2015 - 01.2016

Deli Clerk

Shoppers Food
01.2015 - 08.2015

Associate of Science - Computer And Information Sciences

Baltimore City Community College

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