Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Concierge
First Impression Staffing-Camden Properties
Orlando, FL
04.2022 - Current
Greeted and welcomed guests and resident .
Assisted with coordination of resident move ins and out.
Provided action or response on request questions, concerns and suggestion and conduct quality assurance follow up.
Maintained clean and organized front desk areas to uphold polished company image.
Answered phone call and transfer them to leasing office
Assisted with prospective residents fill out leasing application and coordinating maintenance and repair.
Reported issues and compliant to management .
Conducted Training for team members joining team
Front Desk Agent
Comfort Suites Orlando Airport
Orlando, FL
01.2023 - 04.2023
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Collected room deposits, fees, and payments.
Used internal software to process reservations, check-ins and check-outs.
Greeted guests and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Used internal software to process reservations, check-ins and check-outs
Graduate Research Assistant-Work From Home
Working Solution International-WRC
Johannesburg, South Africa
02.2021 - 08.2022
Recorded data and maintained source documentation following good documentation practices.
Conducted thorough literature reviews to better understand research topics and prepare for studies.
Partnered with research team to strategize research and develop specific plans.
Conducted questioner and interviews
Facilitated monthly PowerPoint presentation for team
Prepared summaries of research data for use in high-level meetings and presentations.
Animal Education-Savana Guide
Walt Disney World Resort-Animal Kingdom
Orlando, FL
10.2017 - 10.2018
Provided resort and park information to guest
Engaged with guests in informal conversations on topics such as wildlife, animal behavior, animal care and conservation.
Delivered formal educational presentations on cultures and wildlife of Africa (includes storytelling and speaking on microphone)
Leaded variety of cultural and animal related activities for guests of all ages, including young children