Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vutomi Mdumela

Orlando,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Front Desk Concierge

First Impression Staffing-Camden Properties
Orlando, FL
04.2022 - Current
  • Greeted and welcomed guests and resident .
  • Assisted with coordination of resident move ins and out.
  • Provided action or response on request questions, concerns and suggestion and conduct quality assurance follow up.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered phone call and transfer them to leasing office
  • Assisted with prospective residents fill out leasing application and coordinating maintenance and repair.
  • Reported issues and compliant to management .
  • Conducted Training for team members joining team

Front Desk Agent

Comfort Suites Orlando Airport
Orlando, FL
01.2023 - 04.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted guests and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
  • Used internal software to process reservations, check-ins and check-outs

Graduate Research Assistant-Work From Home

Working Solution International-WRC
Johannesburg, South Africa
02.2021 - 08.2022
  • Recorded data and maintained source documentation following good documentation practices.
  • Conducted thorough literature reviews to better understand research topics and prepare for studies.
  • Partnered with research team to strategize research and develop specific plans.
  • Conducted questioner and interviews
  • Facilitated monthly PowerPoint presentation for team
  • Prepared summaries of research data for use in high-level meetings and presentations.

Animal Education-Savana Guide

Walt Disney World Resort-Animal Kingdom
Orlando, FL
10.2017 - 10.2018
  • Provided resort and park information to guest
  • Engaged with guests in informal conversations on topics such as wildlife, animal behavior, animal care and conservation.
  • Delivered formal educational presentations on cultures and wildlife of Africa (includes storytelling and speaking on microphone)
  • Leaded variety of cultural and animal related activities for guests of all ages, including young children
  • Ensuring guests’ safety in animal viewing areas

Education

Bachelor of Science - Nature Conservation

Tshwane University of Technology
Pretoria South Africa
03.2021

Associate of Science - Nature Conservation

Tshwane University of Technology
Pretoria South Africa
04.2016

National Diploma - Software Specialist

Boston City Campus And Business Collage
Johannesburg, South Africa
08.2014

Skills

  • Team Building
  • Problem-solving skills
  • Hospitality service expertise
  • Guest services
  • Computer literacy
  • Customer Service
  • Customer Experience
  • Customer Experience
  • Customer Experiences
  • Goggle IT support certificate

Timeline

Front Desk Agent

Comfort Suites Orlando Airport
01.2023 - 04.2023

Front Desk Concierge

First Impression Staffing-Camden Properties
04.2022 - Current

Graduate Research Assistant-Work From Home

Working Solution International-WRC
02.2021 - 08.2022

Animal Education-Savana Guide

Walt Disney World Resort-Animal Kingdom
10.2017 - 10.2018

Bachelor of Science - Nature Conservation

Tshwane University of Technology

Associate of Science - Nature Conservation

Tshwane University of Technology

National Diploma - Software Specialist

Boston City Campus And Business Collage
Vutomi Mdumela