Sherley Candelier
Wimauma
Summary
Dedicated Front Desk Concierge with expertise in customer service and guest relations. Creates welcoming environments, efficiently manages front desk operations, and addresses guest needs. Demonstrates strong communication and problem-solving skills, ensuring smooth daily operations while enhancing guest satisfaction and contributing to business success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front Desk Concierge
Methodco
Tampa
07.2025 - Current
- Assisted guests with questions, requests, and concerns, providing prompt and friendly service throughout their stay.
- Recommended local restaurants, attractions, entertainment, and transportation options to help guests make the most of their visit.
- Coordinated with housekeeping and other hotel departments to ensure guest needs and special requests were met efficiently.
- Arranged transportation, dining reservations, and other concierge services based on guest preferences.
- Supported VIP guests by organizing personalized accommodations and ensuring a seamless guest experience.
- Resolved guest issues professionally and followed up to ensure satisfaction.
- Maintained a welcoming front desk environment while assisting with daily operations and upholding hotel service standards.
Retail Associate
Red White and Blue Thrift Store
Riverview
10.2024 - Current
- Organized and displayed clothing by style, quality, and color, ensuring racks were neat and visually appealing.
- Folded and sorted a large volume of clothes, ensuring all items were properly tagged and placed.
- Assisted customers at the register, processing transactions and bagging items.
- Managed houseware items, including electronics, toys, and machines, ensuring they were properly displayed and easy for customers to find.
Front Desk Concierge
Parkcrest harbour island
Tampa
08.2021 - 08.2022
- Processed and managed up to 300 packages daily, including receiving, organizing by unit number, shelving, and delivering to residents.
- Maintained an efficient inventory system to ensure package accuracy and timely delivery.
- Provided exceptional customer service by greeting residents, assisting guests, and addressing inquiries.
- Updated and maintained accurate resident records in the computer system.
- Collaborated with delivery personnel to streamline package handling during high-volume periods.
- Greeted residents warmly and provided information about amenities and services.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
Team Leader
AMC Theatres
Tampa
05.2019 - 02.2020
- Supported front-of-house operations, including ticketing, seating assistance, and guest flow.
- Provided upbeat, attentive customer service throughout the guest experience.
- Managed concession sales, food preparation, and cash handling with accuracy.
- Assisted with in-theater food delivery to support premium guest service.
- Ensured theaters were clean, stocked, and show-ready between screenings.
Crew Member
McDonald's
Tampa
05.2017 - 04.2019
- Managed front counter operations, ensuring accurate order taking, prompt payment processing, and timely food delivery to enhance guest satisfaction.
- Managed front counter operations, including taking orders, processing payments, and delivering food to guests.
- Prepared food, beverages, and desserts while simultaneously managing order accuracy and ensuring efficient workflow.
- Monitored and directed food preparation and delivery in the drive-through, facilitating organized service and minimizing wait times during peak hours.
- Provided excellent customer service in a fast-paced environment, contributing to a positive dining experience for all guests.
Education
High school diploma or GED -
Walter L Sickles High School
Tampa, FL 08.2015 - 05.2019
High school diploma -
Sickles High School
Tampa, FLSkills
- Microsoft Excel
- Customer service training
- Customer complaint resolution
- Guest relations
- Guest check-out
- Computer Skills
- Balancing cash drawers
- Microsoft Outlook
- Administrative experience
- Microsoft Teams
- Customer relationship management
- Multitasking
- Patient service
- Patient rights
- Google Calendar
- Google Docs
- Data entry
- Microsoft Word
- Organizational skills
- Word processing
- Cash register
- Guest complaints handling
- Attention to detail
- Time management
- Marketing
- Serving
- Billing management
- Hotel experience
- Leadership
- Human resources
- Call transfer
- Phone etiquette
- Guest Services
- Hospitality management
- Restaurant experience
- Team motivation
- Sales
- Guest request handling
- Processing cash transactions
- Live chat
- Point of sale operations
- Computer literacy
- Cleaning
- Office experience
- Microsoft Access
- Customer inquiry handling
- Editing
- Analysis skills
- Microsoft Office
- Adobe Acrobat
- Microsoft Outlook Calendar
- Spanish
- Front desk
- Cash management
- Writing skills
- Multi-line phones
- Hospitality operations
- Concierge experience
- Interpersonal communication
- Microsoft Powerpoint
- Filing
- Hospitality auditing experience
- Google Sheets
- Task prioritization
- Customer service
- Hotel and accommodations guest check-in
- Microsoft Publisher
- Windows
- Active listening
- Guest reservation booking
- Client phone interaction
- Math
- Excel formulas
- Resort
- Bilingual
- Teamwork
- Hotel and accommodations guest inquiries
- Host/hostess experience
- Business development
- Office management
- Hospitality
- Cash Handling
- Computer operation
- Customer support
- Greeting customers
- QuickBooks
- Typing
- Communication skills
- Catering coordination
- Food service
- English
- Concierge services
- Local area expertise
- Hospitality industry knowledge
- Problem resolution
- Team collaboration
- Adaptability skills
- Critical thinking
- Relationship building
- Calendar management
- Transportation coordination
- Foreign language fluency
- Exceptional communication
- Team player attitude
- Cash handling
- Strong multitasking
- Conflict resolution
- Lobby oversight
- Best hospitality practices
Certification
- ServSafe, Food Safety Certification
- Driver's License
Languages
- Multilingual
- Spanish
Willing To Relocate
Tampa, Tampa, FL
Timeline
Front Desk Concierge
Methodco
07.2025 - Current
Retail Associate
Red White and Blue Thrift Store
10.2024 - Current
Front Desk Concierge
Parkcrest harbour island
08.2021 - 08.2022
Team Leader
AMC Theatres
05.2019 - 02.2020
Crew Member
McDonald's
05.2017 - 04.2019
High school diploma or GED -
Walter L Sickles High School
08.2015 - 05.2019
High school diploma -
Sickles High School