Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Front Desk Concierge
Advent Health Primary Care+
Sanford, FL
10.2024 - Current
Checked in patients and verified insurance, demographics, and appointment details.
Collected copayments and processed patient intake paperwork accurately.
Developed strong relationships with clients through effective communication skills.
Answered phone calls and routed messages to clinical and administrative staff.
Maintained patient confidentiality following HIPAA and AdventHealth privacy standards.
Scheduled appointments and updated clinic calendars using office systems.
Reviewed referral documentation for completeness, accuracy, and insurance requirements.
Coordinated patient referrals and routed requests to appropriate specialty providers.
Entered referral data into electronic health record systems and tracking logs.
Communicated with patients, clinics, and providers about referral status updates.
Director of Client Care/Treatment Book Specialist
Ideal Image Medspa
Gainesville, FL
08.2020 - 01.2024
Coordinated treatment plans and appointment schedules for patients.
Explained procedures, costs, and financing options using clear patient communication.
Coordinated staff schedules across departments for employer operations.
Resolved scheduling conflicts and adjusted assignments to support daily operations.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed inventory by checking stock to determine required levels and supply ordering.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Beauty Advisor, Merchandise service coordinator/Lancome Counter Manager /Salon guest coordinator
Ulta beauty
Gainesville, FL
07.2018 - 01.2020
Provided beauty consultations using brand product knowledge and skin tone matching.
Processed sales, returns, and exchanges using point-of-sale systems.
Supported team training on product features, promotions, and store policies.
Monitored cleanliness, merchandising, and display presentation for employer brand consistency.
Planned and executed events to engage customers and drive sales such as fashion shows and product launches to promote brand awareness.
Collaborated with other departments on special projects.
Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Sales Lead/Key holder
Pacsun
Gainesville, FL
08.2016 - 08.2018
Supervised sales floor operations and keyholder duties during store opening and closing
Greeted customers and provided assistance with product selection.
Resolved customer issues in a timely manner while maintaining professionalism at all times.
Trained associates on customer service, POS procedures, and daily sales expectations
Assisted customers with inquiries, enhancing their shopping experience. and provided assistance with product selection.
Supported inventory counts, stock replenishment, and shipment processing
Monitored employee coverage and assigned floor tasks during busy store periods
Performed opening and closing duties including counting cash drawers and preparing bank deposits.
Collaborated with management to determine key tasks and delegate to staff members.
Education
Bachelor - Marketing
Southern New Hampshire University
Manchester, NH
09.2025 - 10.2026
Associates of Science -
Santa Fe College
Gainesville, FL
High school diploma -
Deltona High School
Deltona, FL
Skills
Patient intake processing
Appointment scheduling
Schedule management
Scheduling efficiency
HIPAA
Customer service
Client relations
Sales
Management
Administrative support
Microsoft Office
Microsoft Word
Microsoft Excel
Inventory ordering
Visual merchandising
Product display management
Problem resolution
Collaborative teamwork
Exceptional communication
Registration
Certification
Applied Marketing Strategies- Soomo Learning
Issued June 2026
Timeline
Bachelor - Marketing
Southern New Hampshire University
09.2025 - 10.2026
Front Desk Concierge
Advent Health Primary Care+
10.2024 - Current
Director of Client Care/Treatment Book Specialist
Ideal Image Medspa
08.2020 - 01.2024
Beauty Advisor, Merchandise service coordinator/Lancome Counter Manager /Salon guest coordinator
Medical Assistant/Front Desk Medical Receptionist at Global Neuro And Spine InstituteMedical Assistant/Front Desk Medical Receptionist at Global Neuro And Spine Institute