SAMANTHA MCMAHON
Southgate,MI
Summary
Detail-oriented medical receptionist with strong patient intake, appointment scheduling, and insurance verification skills. Uses eClinicalWorks and electronic health records to support accurate records, smooth front office operations, and timely communication between patients and providers. Also trains new reception staff on procedures and patient service best practices.
Overview
12
12
years of professional experience
Work History
Front Desk Medical Receptionist
MIPC
Brownstown, MI
03.2024 - Current
- Greeted and checked-in patients, ensuring accurate and efficient collection of patient information to enhance patient experience.
- Answered phone calls promptly, managed voicemails, and returned messages while maintaining effective communication and patient engagement.
- Coordinated communication between patients and healthcare providers, facilitating timely care and improving patient satisfaction.
- Utilized eClinicalWorks to schedule office visits and procedures effectively.
- Maintained accurate patient records using electronic health record systems.
- Trained new reception staff on procedures and best practices for patient interactions.
- Kept up-to-date on insurance policies and procedures related to billing and coding practices.
Server Manager
Mister Nick's
Trenton, MI
02.2023 - 12.2025
- Utilized scheduling software to manage staffing levels during peak times, ensuring optimal service coverage and response.
- Monitored service metrics to assess performance and drive continuous improvement initiatives.
- Oversaw workflow processes, maintaining consistency in customer interactions to drive satisfaction and loyalty.
- Trained team members on best practices for customer service and operational procedures, enhancing service quality and team cohesion.
Server/Bartender
Buffalo Wild Wings
Woodhaven, MI
01.2015 - 01.2023
- Addressed customer complaints swiftly, improving guest experience and fostering loyalty.
- Trained and mentored new staff in service protocols and operational procedures.
- Streamlined order processing and transaction management using point-of-sale systems.
- Implemented inventory management practices that minimized waste and maintained cost control.
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed.
Education
Woodhaven High
Woodhaven01-2010
Skills
- Patient registration
- Patient intake processing
- Patient scheduling
- Appointment scheduling
- eClinicalWorks scheduling
- Insurance verification
- Insurance coordination
- HIPAA compliance
- Call management
- Office administration
- Front office operations
- Workflow optimization
- Time management
- New hire onboarding
- Microsoft office
- Appointment management
- Patient coordination
- Patient callbacks
Timeline
Front Desk Medical Receptionist
MIPC
03.2024 - Current
Server Manager
Mister Nick's
02.2023 - 12.2025
Server/Bartender
Buffalo Wild Wings
01.2015 - 01.2023
Woodhaven High