Brian Beals
Omaha,NE
Summary
Experienced administrative professional with a strong background in customer service, office operations, and team support. Skilled at managing multiple priorities, maintaining accurate records, coordinating schedules, and providing exceptional service in fast-paced environments. Known for strong communication, attention to detail, reliability, and the ability to build positive relationships while keeping daily operations organized and efficient.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Midwest Regional Health Services
08.2023 - Current
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Checked in patients upon arrival, ensuring all necessary paperwork was completed for a smooth check-in process.
- Retrieved faxes and uploaded documents to patient charts, supporting clinical staff in providing timely patient care.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Communicated professionally with physicians, nursing staff, technicians, and medical assistants to facilitate effective daily operations.
Medical Scheduler
June E Nylen Cancer Center
08.2022 - 08.2023
- Scheduled and confirmed patient appointments and consultations.
- Reviewed insurance information with patients and processed copays.
- Evaluated medical insurance details and informed patients of uncovered fees.
- Reviewed insurance information with patients and processed copays to ensure accurate billing.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered phone calls and took messages for staff members.
- Transmitted medical records and correspondence to maintain efficient communication and patient care.
- Processed payments and updated accounts to ensure financial accuracy and transparency.
Administrative Assistant
Flatirons Dermatology
08.2021 - 04.2022
- Organized and maintained filing and document management systems, ensuring easy retrieval of information and streamlined workflow.
- Developed administrative processes that aligned with organizational objectives, enhancing overall office efficiency.
- Scheduled and confirmed appointments.
- Processed payments and issued accurate receipts and change, ensuring customer satisfaction and accurate financial records.
- Drafted professional business communication and answered phone calls and emails.
- Updated details in company database by keying in customer contacts and delivery dates.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
OBGYN-Nursing Unit Clerk
University of Iowa Hospital and Clinics
05.2019 - 08.2021
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered 20 average daily phone calls to schedule appointments and address patient inquiries.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Streamlined workflow by managing front office customer service, appointment scheduling, billing, and administrative tasks.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Pediatrics Oncology-Nursing Assistant
University Of Iowa Stead Family Children's Hospital
05.2016 - 05.2019
- Delivered high level of care to every patient.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting, and feeding; documented care per unit protocols to ensure continuity of care.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Documented patient information in charts and communicated status updates to interdisciplinary care team, ensuring informed decision-making and coordinated care.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Comforted patients and provided each with reassurance and encouragement.
- Enhanced patient satisfaction through attentive care and support during daily activities. by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Education
Some College (No Degree) - General Education Courses
Hawkeye Community College
Waterloo, IASome College (No Degree) - General Education Courses
Kirkwood Community College
Iowa City, IAHigh School Diploma - undefined
North High School
Sioux City, IA05-2009
Skills
- Patient intake management
- Patient scheduling
- Appointment management
- Insurance verification
- Medical billing
- Patient care
- Medical terminology
- Patient safety
- HIPAA
- Administrative support
- Customer service
- Data entry
- Excel spreadsheets
- Computer skills
- Quick problem solver
- Insurance verification
- Patient registration
Certification
- CMA - Certified Medication Aide
Timeline
Front Desk Medical Receptionist
Midwest Regional Health Services
08.2023 - Current
Medical Scheduler
June E Nylen Cancer Center
08.2022 - 08.2023
Administrative Assistant
Flatirons Dermatology
08.2021 - 04.2022
OBGYN-Nursing Unit Clerk
University of Iowa Hospital and Clinics
05.2019 - 08.2021
Pediatrics Oncology-Nursing Assistant
University Of Iowa Stead Family Children's Hospital
05.2016 - 05.2019
High School Diploma - undefined
North High School
Some College (No Degree) - General Education Courses
Hawkeye Community College
Some College (No Degree) - General Education Courses
Kirkwood Community College