Mersiha Selimovic
Clearwater,FL
Summary
My name is Mersiha Selimovic and I graduated as RN in 2005 in Bosnia And Herzegovina. I have passion for helping people achieve the best health goals.Proven Multitasker and problem-solver, I excelled at My Care Medical by enhancing patient satisfaction and streamlining office workflows. Leveraging skills in EMR/EHR and patient care coordination, I improved appointment efficiency and confidentiality, achieving a notable increase in patient flow and satisfaction. Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
2025
2025
years of professional experience
Work History
Front Desk Medical Receptionist
Dr Armstrong Dermatology
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Medical Assistant
Docs Outside the Box
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Front Desk Receptionist
Visage Dermatology
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Patient Care Coordinator
My Care Medica
- Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
Front Desk Medical Receptionist
Suncoast Skin Solutions
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
Medical Assistant
My Care Medical
- Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Government
MSS Travnik
Bosnia And Herzegovina05.2005
Skills
- Appointment management
- Information documentation
- Paperwork coordination
- Documentation
- Call handling
- Check-in management
- Medical office administration
- Reminder calls
- EMR / EHR
- Letter preparation
- Patient callbacks
- Co-payment collection
- Insurance verifications
- Typing and filing
- Telephone Etiquette
- Patient Registration
- Office Administration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Detail Oriented
- Patient Education
- Team building
- Patient Care Coordination
- Document Preparation
- Workflow Management
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Schedule patients
- Communication
- Confidentiality
- Patient consent verification
- Patient appointment coordination
- Medical billing codes
- Answer telephones
- Office reception
Languages
Bosnian
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Dr Armstrong Dermatology
Medical Assistant
Docs Outside the Box
Front Desk Receptionist
Visage Dermatology
Patient Care Coordinator
My Care Medica
- Current
Front Desk Medical Receptionist
Suncoast Skin Solutions
Medical Assistant
My Care Medical
- Current
Government
MSS Travnik
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