Chelsea Lewis
Pennsville
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Reliable professional with background in medical reception and patient coordination. Experienced in managing front desk operations, scheduling appointments, maintaining medical records confidentially and providing high quality customer service to patients. Strong communication skills, adept at multi-tasking and problem-solving capabilities demonstrated through previous role. Made significant impact by improving office efficiency and fostering positive relationships with patients.
Overview
16
16
years of professional experience
1988
1988
years of post-secondary education
Work History
Front Desk Medical Receptionist
Advanced Foot Center
Salem
04.2024 - 09.2025
- Checked patients in and out for appointments and collected co-payments.
- Completed relevant insurance and other claim forms.
- Arranged hospital admissions for patients as required.
- Compiled and coded patient information or data in appropriate computer system.
- Ordered and maintained supply inventory for medical office.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Used company badging system to create badges for new employees and visitors.
- Transcribed tapes and notes from meetings into prescribed formats.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Coordinated pick-up and delivery of express mail services.
Business Receptionist Front Office
Harris Heating Propane Services
Salem
09.2021 - 03.2024
- Greeted customers and provided exceptional service at heating and propane company.
- Managed phone calls and scheduled appointments for service requests efficiently.
- Maintained organized reception area to create welcoming environment for visitors.
- Mentored junior team members and managed employee relationships.
- Provided top quality control and eliminated downtime to maximize revenue.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Oversaw warranty counseling process to manage expense controls.
Front Desk Medical Receptionist
Inspira Family Medicine
Woolwich
12.2017 - 07.2020
- Greeted patients warmly and guided them through reception procedures.
- Managed appointment scheduling using electronic health record systems.
- Verified patient insurance information efficiently and accurately.
- Assisted with patient check-in and check-out processes smoothly.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Scanned documents into the practice's EMR system as needed.
- Followed HIPAA guidelines when handling confidential patient information.
- Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
- Informed providers of any changes in patient status or medical history updates during visits.
- Processed payments for services rendered using cash register or point-of-sale system.
- Provided excellent customer service through courteous interactions with patients and families.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Coordinated referrals between primary care providers and specialists.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Front Desk Medical Receptionist
South Jersey Family Medicine
West
11.2009 - 03.2017
- Scheduled appointments efficiently using the clinic's electronic health record system.
- Verified patient information and insurance details for accurate billing processes.
- Managed incoming calls, addressing inquiries and directing to appropriate staff members.
- Organized patient files and maintained confidentiality in accordance with HIPAA guidelines.
- Assisted with patient check-in and check-out procedures to ensure smooth operations.
- Maintained a clean and welcoming reception area to enhance patient experience.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Greeted patients, verified insurance information and collected copays.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Scheduled appointments, managed patient records and updated medical histories.
- Entered insurance, demographics and health history into patient database.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Routed laboratory or diagnostic results to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Compiled and coded patient information or data in appropriate computer system.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Arranged hospital admissions for patients as required.
Education
Paulsboro High School
Paulsboro , NJSome College (No Degree) - Medical Coding And Billing Administration Assistan
Asi Career Institute
Turnersville, NJSkills
- Appointment scheduling
- Electronic health records
- Insurance verification
- Patient check-in
- Front office administration
- Documentation review
- Information processing
- Phone reception
- Clerical skills
- Insurance claims
- Referral verification
- Typing and filing
- Proficient in [software]
- Letter preparation
- Records management
- Medical office administration
- Co-payment collection
- Patient callbacks
- Medical office procedures
- Appointment setting
- Telephone etiquette
- Medical terminology
- EMR / EHR
- Petty cash management
- Electronic medical records
- HIPAA guidelines
- Insurance verifications
- Payment collection
- Office administration
- Patient scheduling
- Patient registration
- HIPAA compliance
- Microsoft office
- Billing support
- Documentation
- Appointment management
- Mail management
- Call handling
- Information documentation
- Organizational skills
- Team collaboration
- Attention to detail
- Time management
- Effective communication
- Conflict resolution
- Workflow optimization
- Customer relationship management
References
References available upon request.
Timeline
Front Desk Medical Receptionist
Advanced Foot Center
04.2024 - 09.2025
Business Receptionist Front Office
Harris Heating Propane Services
09.2021 - 03.2024
Front Desk Medical Receptionist
Inspira Family Medicine
12.2017 - 07.2020
Front Desk Medical Receptionist
South Jersey Family Medicine
11.2009 - 03.2017
Paulsboro High School
Some College (No Degree) - Medical Coding And Billing Administration Assistan
Asi Career Institute