Shakena Powell
Piedmont Clinic
Oklahoma City
11
years of professional experience
Detail-oriented Medical Receptionist experienced in patient scheduling, HIPAA compliance, and relationship building. Enhanced patient experiences through efficient clinic operations and effective management of check-in processes. Delivered streamlined clinic operations through exceptional time management and problem-solving skills.
Work History
Front Desk Medical Receptionist
9 Years- Coordinated front desk operations, enhancing patient experience through efficient service delivery.
- Managed patient scheduling using electronic health record systems, ensuring optimal appointment flow.
- Managed patient check-in and check-out processes, ensuring efficient flow of clinic operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Trained new reception staff on office protocols and software usage, fostering a collaborative work environment.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed multi-line phone system and pleasantly greeted patients.
Teacher
5 Months- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Utilized assessment tools to monitor student progress and adapt instructional strategies accordingly.
- Collaborated with colleagues to design cross-curricular projects that promote critical thinking skills.
- Fostered positive relationships with students, parents, and staff to enhance community involvement.
Teacher Educator
1 Year 9 Months- Mentored new teachers, providing guidance on classroom management and effective lesson planning.
- Mentored new teachers, contributing to their professional growth and enhancing overall faculty performance.
- Developed and implemented engaging lesson plans to keep learner attention.
- Built relationships and communicated with parents to provide the best learning environment for children.
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Education
Bachelor of Science - Social And Behavioral Science
- Awarded outstanding acade achievement
Skills
Patient scheduling
Intake form processing
Adaptable and flexible
Patient registration
Insurance verification
HIPAA compliance
Payment collection
Letter preparation
Appointment calendar management
Electronic medical records
EMR / EHR
Epic systems
Medical office administration
Medical records management
Referral verification
Records maintenance
Microsoft office
Intake form processing
Patient eligibility requirements
Scheduling tests and procedures
Patient referral
Billing support
Front desk operations
Call handling
Telephone etiquette
Office administration
Paperwork coordination
Patient relations
Relationship building
Time management
Computer proficiency
Microsoft office
Adaptable and flexible
Time organization
Administrative support
Problem-solving
Critical thinking
Medical records verification
Health information access
Insurance authorizations
Medication management
Supply ordering
Letter preparation
Patient callbacks
Epic systems
Critical thinking
Epic systems
Insurance authorizations
Scheduling tests and procedures
Patient referral
Billing support
Relationship building
Medication management
Supply ordering
Timeline
Front Desk Medical Receptionist
Piedmont Clinic
10.2017 - CurrentRead More
Teacher
Chesapeake Children Center
07.2017 - 12.2017Read More
Teacher Educator
Children’s Learning Adventure
09.2015 - 06.2017Read More
Southwestern Christian University
Bachelor of Science from Social And Behavioral Science
Read More